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Guest Services Associate/Team Member

Position Type: Part-time/Full-time
Salary: $19.06- $21.18 /h

About Us
Located in the heart of the city, the Marriott Quebec City Downtown is the ideal destination for travelers seeking comfort, productivity and relaxation. Being part of our team means evolving in a dynamic, modern and welcoming environment, surrounded by colleagues passionate about customer service.

Job Description
Under the supervision of the Customer Experience Supervisor and the Front Desk Manager, you will contribute to creating memorable experiences for each of our guests by providing exceptional service.

A true host, this person welcomes, accompanies and assists guests throughout their stay. Through their sense of hospitality, professionalism and initiative, they offer personalized, warm and proactive service, from arrival to departure. Present in the lobby and public spaces, they anticipate guest needs, respond to their requests efficiently and ensure that each interaction reflects the highest standards of quality and service.

Tasks and Responsibilities

Provide a warm welcome and personalized service to each guest, in accordance with hotel and Marriott standards.
Provide information about hotel services, tourist attractions, restaurants and activities in the region.
Ensure baggage, concierge and valet support services: safe handling of luggage, escorting guests to their rooms and assistance during arrivals and departures.
Perform internal deliveries (packages, VIP gifts, linens or other items) directly to rooms.
Participate in the preparation of meeting and event rooms in accordance with established standards.

Desired Profile

Valid driver's license
Excellent customer service skills and strong sense of hospitality.
Good physical condition for luggage handling and logistical support.
Team spirit, versatility and attention to detail.
Knowledge of the hotel industry and bilingualism (French/English).

Why Join Us?

Positive work atmosphere and dynamic team

Advancement opportunities within the hotel or across the Marriott network

Group insurance, employee assistance program, retirement plan with employer contribution

Recognition programs and referral bonus

Discounts on public transportation and parking

Preferred rates at Marriott hotels around the world

Ready to take on the challenge?
Join a team committed to service excellence and employee well-being. At Marriott Quebec City Downtown, every day is an opportunity to make a difference.

Quebec City Marriott Downtown

Discover downtown from our hotel in Old Quebec City

Experience a luxury getaway at Quebec City Marriott Downtown. Located in one of the oldest cities in Canada, our hotel in Quebec City Old Town is near local sites like the Quebec City Convention Centre, Château Frontenac and Université Laval, providing you with the opportunity to explore the city's rich culture. Once you've worked up an appetite, stop by Que Sera Sera, our hotel restaurant. We also offer a 24-hour fitness center to help you stay in shape during your stay. Business travelers in Quebec City, Canada, love our flexible event spaces featuring catering options and high-tech AV equipment. At the day's end, rest in a newly renovated, luxury hotel room or suite that features plush bedding, flat-panel TVs and room service. In addition, many of our upscale accommodations offer stunning views from our hotel in downtown Quebec City. No matter what brings you to Quebec City, find comfort at Quebec City Marriott Downtown. Province of Quebec Establishment of Registration: 187051, expiration 2026-07-22.

Address	850 Place D'Youville, Quebec City, QC G1R 3P6, Canada
Property Type	Hotel
# Jobs	4

About Urgo Hotels & Resorts Canada

Welcome to Urgo Hotels Canada

Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.

At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.