Concierge / Navigator

Part-Time

At Renaissance Montréal Centre-ville, inspiration springs from the unexpected. Join our team of warm and motivated ambassadors who embody the spirit and style of the neighbourhood. Every moment here is an event.

Job description:

• To offer a personalized and memorable service by anticipating guests' needs and exceeding their expectations;
• Warmly welcome customers and ensure a proactive presence in the lobby and public areas;
• Approach guests to establish direct contact and create a seamless and attentive experience;
• Recommend and organize unique local activities, restaurants and experiences;
• Keeping abreast of trends, events and new products to offer authentic discoveries;
• Ensure rigorous follow-up of customer requests, reservations and information;
• Collaborating closely with all departments to ensure exceptional service;
• Supporting the reception, concierge and baggage service teams during busy periods;
• Actively participate in training and continuous improvement of the customer experience.

Requirements:

• Excellent sense of service and proactive approach;
• Dynamism, curiosity and a passion for discovery;
• Excellent communication skills and team spirit;
• Knowledge of local activities and interest in culture and tourism;
• Ability to handle multiple requests professionally and efficiently.
• Proficiency in French and English, both spoken and written;
• Experience in the hotel industry is an asset.

The masculine form is used in this text solely for the purpose of brevity and readability. We are committed to respecting every person, regardless of origin, gender, age, religion, sexual orientation, disability, or any other personal characteristic. We foster an inclusive and supportive work environment where everyone can thrive and contribute fully .