Director of Sales

Full-Time

Build Revenue Where The Smokies Meet Opportunity

In Gatlinburg, every season brings a new reason to visit. From the energy of downtown to the enduring draw of Great Smoky Mountains National Park, this is a destination where memorable guest experiences—and exceptional commercial results—are created every day.

Hospitality Solutions is seeking a proven sales leader to help shape the growth of our Gatlinburg-area properties. This is a high-visibility opportunity for a strategic, relationship-driven hospitality professional who knows how to turn market insight, local partnerships, and inspired service into occupancy, rate growth, and long-term account loyalty.

You will work closely with the General Manager, property leaders, ownership, and hotel teams to lead sales and marketing efforts that position our properties for success in one of Tennessee’s most dynamic leisure and group-travel markets.

Your Opportunity To Make An Impact

• Lead sales and marketing initiatives designed to maximize occupancy, average daily rate, and overall revenue performance.
• Develop and execute annual marketing plans for assigned properties, aligning strategy with business objectives, seasonality, and local market opportunities.
• Build, retain, and grow preferred accounts, corporate accounts, group business, and key local partnerships.
• Identify, develop, track, and follow up on sales leads with urgency, professionalism, and a clear focus on conversion.
• Represent Hospitality Solutions with an active, visible presence in the Gatlinburg community and the regional hospitality industry.
• Attend approved industry events, networking opportunities, community activities, team member functions, and guest events.
• Partner with property and department leaders to coordinate hotel and convention-center activities, group events, and guest needs.
• Provide leadership, guidance, and sales support to team members as needed.
• Set the standard for detail, presentation, responsiveness, and service—ensuring every client interaction reflects the quality of our properties.
• Address client comments, concerns, and service issues promptly, thoughtfully, and professionally.
• Prepare monthly and quarterly sales reports for the General Manager and ownership.
• Keep the General Manager and ownership informed of property performance, market conditions, opportunities, and challenges in a timely manner.
• Perform additional responsibilities as assigned by the General Manager or ownership.

A Role With Room To Lead

This is more than a sales position. It is an opportunity to influence the commercial direction of a hospitality organization, build meaningful relationships throughout a destination market, and create measurable results that matter. The right leader will bring sound judgment, polished communication, strong organizational discipline, and the ability to establish priorities consistent with Hospitality Solutions’ policies and objectives.

Success in this role requires the confidence to lead, the persistence to cultivate business, and the hospitality mindset to make every account and guest feel valued. In Gatlinburg, where families, groups, corporate travelers, and mountain-bound adventurers arrive with high expectations, your work will help ensure they leave with reasons to return.

Work Expectations

• Report to work on time and in clean, professional attire.
• Maintain a flexible schedule that may include weekends and holidays, based on business and event needs.
• Report directly to the General Manager.

Join Hospitality Solutions and help transform Gatlinburg’s powerful destination appeal into lasting revenue, stronger partnerships, and exceptional guest experiences.