Reception Supervisor
Part-Time
Homewood Suites/Hilton Garden Inn Montreal Midtown
Monteal, QC, Canada
Posted June 25, 2026 by Urgo Hotels & Resorts Canada
Reception Supervisor - Full Time
Hilton Garden Inn & Homewood Suites Montreal Midtown
Metro: Namur
WHAT WE OFFER
- Dynamic and collaborative work environment.
- Opportunities for advancement and professional development.
- Comprehensive benefits package.
- Work-life balance is valued.
- Preferential rates at all Hilton hotels.
YOUR ROLE
As a Reception Supervisor , you are the primary point of contact for our clients, providing them with a warm, professional, and personalized welcome. You ensure the smooth coordination of reception operations, supervise a dynamic team, and collaborate with other departments to guarantee an outstanding customer experience.
RESPONSIBILITIES
- Recruit, train and supervise reception staff, and manage working hours.
- To offer courteous, efficient and attentive customer service at all times.
- Master the procedures, policies and tasks related to reception and ensure their implementation within the team.
- Maintain smooth and effective communication with other hotel departments.
- Perform reconciliations of customer accounts and packages, according to the establishment's standards, while avoiding any loss of revenue.
- Ensure strict adherence to the hotel chain's standards.
- Participate in achieving Stay Score objectives.
- Manage customer complaints proactively and professionally to ensure their satisfaction.
- Perform any other related tasks requested by management to support reception operations.
PROFILE SOUGHT
- Developed sense of customer service and hospitality
- Natural leadership and ability to motivate a team
- Rigour, professionalism and good prioritization
REQUIREMENTS
- Relevant experience in a similar role, ideally in the hotel industry
- Skills in supervision and team management
- Excellent communication skills (oral and written)
- Proficiency in IT tools related to hotel management (PMS, booking software, etc.)
*The use of masculine pronouns to refer to people is solely for the purpose of simplifying the text and is not intended to be discriminatory.*
Homewood Suites/Hilton Garden Inn Montreal Midtown
Homewood Suites by Hilton Montreal Midtown
https://www.hilton.com/en/hotels/ymqskhw-homewood-suites-montreal-midtown/
We’re off Autoroute 15, a short walk from bus stops, subway stations, and local dining. Our hotel offers studios and suites with a kitchenette and living room area. McGill University is within 7 km and Montreal-Trudeau International Airport is 11 km away via a taxi ride. Enjoy our free buffet breakfast, an indoor pool, and free WiFi.
Hilton Garden Inn Montreal Midtown
https://www.hilton.com/en/hotels/ymqmmgi-hilton-garden-inn-montreal-midtown/
Our hotel is conveniently located between the Montreal-Trudeau International Airport, downtown, and the Old Montreal. We’re a five-minute walk from four subways and six bus stations. Saint-Joseph's Oratory of Mount Royal is three kilometers away. Our expansive meeting space includes a 5,000 sq ft ballroom and 1,700 sq ft heated outdoor terrace.
| Address | 6939 Decarie, Monteal, QC H3W 3E5, Canada |
|---|---|
| Property Type | Hotel |
| # Jobs | 2 |
About Urgo Hotels & Resorts Canada
Welcome to Urgo Hotels Canada
Urgo Hotels Canada is always striving for excellence and has been a leader in the hotel industry for over 40 years, specializing in the management, acquisition, development and repositioning of hotel properties. Our recent partnership with Hersha Hospitality Management (HHM) has expanded our reach to over 235 hotels in North America, including 17 in Quebec.
At Urgo Hotels Canada, our actions are guided by four core values that define our corporate culture and commitment: Entrepreneurship, solution-oriented approach, positive leadership and collaboration. Join us to thrive in a dedicated team and contribute to creating memorable experiences for our clients.
Other Jobs at Homewood Suites/Hilton Garden Inn Montreal Midtown:
Monteal, QC, Canada