Receptionist

Full-Time

The AC Hotel Vieux-Montréal enjoys an ideal location near downtown and the Place d'Armes metro station. Joining our team means seizing the opportunity to become part of a prestigious brand, renowned for its excellence and quality service.

We are currently looking for a part-time receptionist.

Under the supervision of the Reception Manager, you will be responsible for providing impeccable customer service while respecting the standards of the chain and the company.

Responsibilities:

• Welcoming clients, registering their arrivals and managing their departures in a professional and efficient manner.
• Handle bookings for stays
• Answering phone calls
• Ensure communication with the housekeeping department regarding the condition of rooms, VIP guests, priorities, as well as early or extended departures.
• Communicate important information to the team, supervisor and director, both orally and in writing in the logbook.
• Answering guests' questions about hotel services and the surrounding area, and assisting them with their reservations if necessary.
• At least one year of experience in a customer service role (experience at a hotel reception desk is a plus).
• Diploma of professional studies in hospitality (a college diploma will be an asset).
• Fluency in French and English (knowledge of a third language is an asset).
• Ability to communicate effectively with other associates as well as with clients.
• Enhanced sense of customer service and great attention to detail.
• Dynamism, team spirit and good prioritization skills.
• Autonomy and ability to work independently.
• Ability to solve problems.
• Availability to work at different times of the day (day, evening, weekends, nights) — this position may involve night shifts depending on the needs of the business.

What we offer you: