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Operations Manager | Driving Guest Satisfaction, Operational Excellence & Team Performance at Courtyard by Marriott

Compensation: $58,676 to $60,000 per year

Perks: Paid Time off, Employee Discount

Job Summary

The Operations Manager is responsible for overseeing the daily hotel operations, ensuring seamless coordination across departments and delivering exceptional guest experiences. The role ensures compliance with Marriott brand standards while driving operational efficiency, service excellence, and profitability.

Key Responsibilities1. Daily Operations Management

Oversee front office, housekeeping, maintenance, and food & beverage (The Bistro) operations
Ensure smooth coordination between all departments for efficient service delivery
Conduct regular inspections of rooms, public areas, and facilities

2. Guest Experience & Service Quality

Ensure exceptional guest satisfaction in line with Marriott standards
Monitor guest feedback and service quality metrics
Handle guest complaints promptly and effectively

3. Team Leadership & Development

Supervise, train, and schedule operational staff
Support staff development and performance management
Foster a service-oriented and high-performance culture

4. Financial & Operational Control

Monitor budgets, expenses, and cost control measures
Maintain inventory control for supplies and hotel amenities
Support revenue and occupancy optimization strategies

5. Compliance & Standards

Ensure adherence to health, safety, and hospitality regulations
Implement and maintain Marriott operational procedures and systems

6. Coordination & Reporting

Collaborate with department heads for smooth workflow
Assist in operational planning and performance reporting
Support sales and revenue initiatives to maximize profitability

Required Qualifications

Bachelor’s degree in hospitality management, Business Administration, or related field
3–4 years of experience in hotel operations or hospitality management
Strong leadership, communication, and guest service skills
Familiarity with hotel property management systems (Marriott systems preferred)
Ability to work in a fast-paced, guest-focused environment

Preferred Skills

Experience in branded hotel environments such as Marriott
Knowledge of hotel KPIs and revenue management basics
Experience in food & beverage (Bistro-style operations)
Strong multitasking and crisis management abilities

Work Environment

Hotel-based operational role with rotating shifts, including weekends and holidays
Fast-paced hospitality environment focused on guest satisfaction
Regular interaction with guests, staff, and management teams

Courtyard by Marriott Farmington

The Courtyard Farmington welcomes you with the flavor of the Southwest. Relax and get ready for the day ahead in one of our spacious guest rooms, featuring a large work desk and in-room proudly serving Starbucks® coffee. Unwind your busy day in our scenic courtyard adjacent to the Animas River Walk while indulging in a signature Bistro adult beverage and enjoying a snack from our elevated menu. Energize your mornings with a freshly prepared breakfast in the Bistro or from the go-and-grab Market. Centrally located between several national monuments such as Chaco Canyon, Mesa Verde, and Four Corners. Also close to Durango Co, Four Corners Power Plant, Navajo Nation, San Juan Regional Medical Center. Bring the whole family to our pet friendly hotel in Farmington, NM and stay connected with our complimentary Wi-Fi.

Address	560 Scott Avenue, Farmington, NM 87401
Property Type	Hotel
# Jobs	3

About Galaxy Hotels Group

About Us

Galaxy Hotels Group is a Texas-based hotel management company established in 1999, recognized for delivering exceptional guest experiences across the United States. With decades of hospitality expertise, the company has built a strong reputation for operational excellence, guest satisfaction, and consistent performance.

Our diverse portfolio includes partnerships with globally renowned brands such as Marriott, Hilton, IHG, and Choice Hotels. We proudly manage and operate leading properties under flags including Courtyard by Marriott, Hampton Inn, Motel 6, and Super 8, offering guests a wide range of hospitality experiences—from select-service to extended stays.

Galaxy Hotels Group operates through a strategic mix of franchised and owned properties, allowing us to maintain flexibility while upholding the highest standards of brand compliance and service quality. Our commitment to excellence is reflected in our focus on team development, operational efficiency, and delivering memorable stays for every guest.

Driven by integrity, innovation, and a passion for hospitality, Galaxy Hotels Group continues to expand its footprint while setting new benchmarks in hotel management.