Front Desk Agent
Fairmont Pittsburgh
Pittsburgh, PA
Posted October 23, 2026 by Accor
Greet guests upon arrival with a warm and sincere welcome
Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
Issue keys while ensuring utmost safety and confidentiality
Maintain and protect guest privacy and discretion
Settle guest accounts while ensuring all services standards are followed
Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
Drive revenue through room upsells and cross-promotion of other hotel outlets
Builds strong rapport with support departments
Create reservations for guests who are at the desk or who call in after hours
Consistently offers professional, engaging and friendly service
Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
Other duties as assigned
Ability to work all shifts including overnights, weekends, and holidays
Previous experience in Front Office operations in a luxury setting an asset
An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
Proficiency in English required, bilingual is an asset
Excellent written/verbal communication, coaching and interpersonal skills
Strong guest service orientation, utilizing empathy and creative thinking
Ability to work well under pressure
Thrives in a fast-paced environment
Desire to work as part of a large, diverse team
We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
What is in it for you:
- Competitive salary and flexible benefit plans
- Generous PTO allowances
- Employee rates at Accor properties in NCA region
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #INDHP
All your information will be kept confidential according to EEO guidelines.
Fairmont Pittsburgh
Welcome to Fairmont Pittsburgh
Set in a striking LEED Gold-certified tower, Fairmont Pittsburgh places you in the heart of the city’s revitalized downtown. Our modern luxury hotel is near cobblestone Market Square, a Pittsburgh landmark offering a lively dining scene and seasonal markets. The city's Cultural District and other highlights including the renowned Andy Warhol Museum are also within walking distance. No matter which of our luxurious guest rooms or suites you choose, you can appreciate spectacular urban vistas from floor-to-ceiling windows.
An exceptional modern American restaurant and award-winning event facilities have cemented our reputation among the very best hotels in downtown Pittsburgh. Whether you’re visiting the city for business, a special event or simply to explore, carve out time to recharge in our health club and spa. Enhance your sense of wellness with a customized aromatherapy massage, a healing session in the eucalyptus steam room, or an invigorating workout in the well-equipped gym with views of the downtown cityscape.
| Address | 510 Market Street, Pittsburgh, PA 15222 |
|---|---|
| Property Type | Hotel |
| # Jobs | 18 |
About Accor
Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.
The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.
You want it all and you want to grow? You want to be free to choose WHAT, WHEN, WHERE and HOW to learn? There's only one thing to do then… Join the world’s leading school for lifestyle and hospitality. You’re the best of us, so we offer you the best of what we have: lifelong learning, with courses tailored to your career and interest.
You are unique and so is your potential - which is just waiting the right opportunity to grow! Turning learning into a way of life, we encourage learning through communities and social learning. We make it happen by placing all ways of learning like mentoring, peer-to-peer, digital, blended and/or classroom at the heart of your growth.
Our objective is simple: make you grow and give you the spark to unleash your personality so you have a smile on your way to work. As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 300,000 employees.
