Safety & Security Manager

Full-Time

The Safety & Security Manager is a hands-on leader responsible for developing the security team and overseeing the daily operations of the hotel's Security Department. This position ensures compliance with all applicable federal, state, and local laws, hotel policies, workplace safety standards, and security best practices while supporting the hotel's commitment to providing a safe, secure, and welcoming environment for guests, employees, visitors, contractors, and partners. The Safety & Security Manager oversees department staffing, scheduling, training, investigations, incident response, regulatory compliance, emergency preparedness, and security operations while collaborating with hotel leadership and local emergency agencies. This position plays a critical role in protecting hotel assets, mitigating risk, maintaining a proactive security culture, and ensuring the highest standards of safety and service.

Essential Duties & Responsibilities

Leadership & Operations

• Direct and oversee the daily operations of the Security Department. 
• Recruit, interview, onboard, train, coach, and develop Security Officers. 
• Prepare employee schedules based on operational needs and labor budgets. 
• Conduct performance evaluations, coaching sessions, and disciplinary actions. 
• Foster a culture of accountability, professionalism, teamwork, and exceptional guest service. 
• Develop and implement departmental goals, policies, procedures, and post orders. 

Safety & Security

• Develop, implement, and maintain comprehensive hotel security and loss prevention programs. 
• Ensure the safety and security of guests, employees, visitors, contractors, and hotel assets. 
• Conduct regular patrols and security inspections of the property. 
• Oversee surveillance systems, access control systems, intrusion alarms, and fire life safety systems. 
• Monitor key control and restricted access procedures. 
• Investigate security incidents, accidents, thefts, injuries, disturbances, and policy violations. 
• Prepare and review incident reports and recommend corrective actions. 
• Maintain security records and documentation. 

Emergency Preparedness & Risk Management

• Develop and maintain emergency response plans and security procedures. 
• Lead emergency response efforts during fires, medical emergencies, severe weather, power outages, active threats, and other critical incidents. 
• Coordinate emergency drills and evacuation exercises. 
• Partners with local police, fire departments, EMS, and emergency management agencies. 
• Identify safety risks and implement corrective and preventive measures. 
• Support workplace safety initiatives and accident prevention programs. 

Loss Prevention

• Develop strategies to reduce theft, fraud, vandalism, and property loss. 
• Coordinate with Human Resources regarding employee investigations. 
• Monitor vendor, contractor, and employee access to restricted areas. 
• Ensure compliance with key control and asset protection procedures. 

Guest Experience

• Respond to guest concerns involving safety and security. 
• Assist with VIP arrivals, executive functions, group events, and special events. 
• De-escalate conflicts using effective communication and sound judgment. 

Administrative Responsibilities

• Monitor labor expenses and operational costs. 
• Review security metrics and recommend operational improvements. 
• Maintain training records, certifications, and compliance documentation. 
• Complete management reports and incident summaries. 
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED equivalent required.
• Minimum of 4–6 years of progressive security management experience in a hotel, resort, casino, commercial property, or similar environment managing security personnel.
• Ability to obtain and maintain a Texas Level II Non-Commissioned Security Officer Registration as required by the Texas Department of Public Safety. 
• Ability to obtain and maintain a CPR/AED and First Aid Certification. 
• Strong knowledge of hotel security operations, emergency preparedness, workplace safety, and loss prevention. 
• Demonstrated experience conducting investigations and preparing detailed incident reports. 
• Excellent leadership, communication, coaching, and conflict resolution skills. 
• Strong organizational, analytical, and decision-making abilities.
• Proficiency with Microsoft Office, CCTV systems, access control systems, and incident reporting software.
• Ability to maintain confidentiality. 

Preferred Qualifications

• Previous military or law enforcement experience.
• Certified Lodging Security Director (CLSD) certification. 
• Certified Protection Professional (CPP) or Physical Security Professional (PSP) through ASIS International.
• Associate's or Bachelor's degree in Criminal Justice, Homeland Security, Emergency Management, Hospitality Management, Business Administration, or a related field preferred; a combination of relevant education, professional training, certifications, and progressive security management experience will be considered.

Physical Requirements

• Stand and walk for extended periods. 
• Patrol interior and exterior areas of the property. 
• Climb stairs and access mechanical or restricted areas. 
• Frequently bend, kneel, stoop, and reach. 
• Lift and carry up to 50 pounds. 
• Respond quickly during emergencies. 
• Work indoors and outdoors in varying weather conditions.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.