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Description

At Hyatt Regency Lost Pines Resort & Spa, we believe exceptional service is at the heart of every guest experience. As a Guest Request Runner, you will serve as an ambassador of hospitality by promptly responding to guest requests and delivering items, amenities, and services throughout the resort. This role requires a positive attitude, attention to detail, and a genuine passion for creating memorable experiences for our guests.

The ideal candidate is energetic, personable, and committed to exceeding guest expectations through timely and professional service.

Essential Job Functions

Deliver guest-requested items, amenities, and supplies to guestrooms promptly and courteously.
Respond to guest requests including extra towels, linens, toiletries, cribs, rollaway beds, and other room-related needs.
Maintain communication with the Front Desk, Housekeeping, and Guest Services teams to ensure requests are fulfilled efficiently.
Provide accurate information regarding resort facilities, services, dining options, and recreational activities.
Anticipate guest needs and identify opportunities to enhance the guest experience.
Assist guests with directions and transportation information throughout the resort.
Maintain knowledge of resort offerings, events, promotions, and operational updates.
Document completed requests and communicate any unresolved guest concerns to management.
Ensure all deliveries are completed according to Hyatt service standards and departmental procedures.
Maintain a clean, organized, and professional appearance at all times.
Support other operational departments as needed during periods of high business volume.

Benefits | We care for people so they can be their best. Our colleagues enjoy:

Career Growth and Advancement – Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Affordable Benefits after 30 days – Comprehensive health coverage for you and your family. Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
Healthcare FSA - saves you money for medical expenses
Free Hyatt Room Nights - at Hyatt Hotels around the world for full-time & part-time colleagues
Discounted Room Nights– for you, your friends and your family!
Free Parking – convenient and cost-free parking for all our associates
Paid Time Off – Take the time you need to recharge and stay healthy
Financial Perks - 401(k) w/ company match & discounted employee stock purchase plan
Employee Assistance – 24/7 emotional support, legal guidance, personal & financial resources
Employee shift meals – in our cafeteria for full-time, part-time and on-call colleagues
Tuition Reimbursement: Further your education with our support.
Discounts at various retailers – at Headspace, Apple, AT&T, Verizon and More!
Colleague Recognition Programs - Be celebrated for your hard work and dedication.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Requirements

Excellent customer service and communication skills.
Ability to work in a fast-paced hospitality environment.
Strong attention to detail, organizational and time management skills.
Ability to work independently and as part of a team.
Ability to stand and/or walk for extended periods.
Must be able to lift, bend, reach, stoop, push, and pull as necessary to complete job tasks. Ability to lift, carry, push, and pull up to 50 pounds.
Flexible schedule with open availability, including evenings, weekends, holidays, and resort peak periods.

Previous hospitality, guest service, hotel, or resort experience is preferred.

Must be able to walk or stand for extended periods during shifts.
Must be comfortable working in indoors and outdoors in varying weather conditions.

Hyatt Regency Lost Pines Resort and Spa

A luxurious Texas wilderness escape near Austin, TX

Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.

We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.

The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.

Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion

Address	575 Hyatt Lost Pines Road, Lost Pines, TX 78612
Property Type	Hotel
# Jobs	34

About Hyatt Hotels Corporation

We turn jobs into careers. Join us.

Since we opened our doors 65+ years ago, care has remained at the heart of everything we do at Hyatt. Deeply embedded across all areas of our business, World of Care is our global approach to advancing care for the planet, people and responsible business and our World of Care goals and priorities are defined by what is important to our colleagues, guests, customers, owners, investors and communities. The integration of World of Care into our Board oversight solidifies this commitment and the initiatives critical to advancing our World of Care priorities. Explore more of our World of Care stories on the Hyatt newsroom.

Caring for the Planet: Advancing environmental action so destinations around the world are vibrant for our colleagues, guests, customers, owners, investors and communities.
Caring for People: Creating a culture of opportunity by caring for the wellbeing of our colleagues, guests, customers, owners and communities.
Caring for Responsible Business: Embracing our responsibility to create fair, ethical and transparent business practices both within and beyond Hyatt and Hyatt properties.