General Manager

Full-Time

At KG Motel, we're bringing new life to a nostalgic roadside motel with a fresh boutique experience inspired by the charm of Lexington, the beauty of Rockbridge County, and the businesses and people that make this community special. From Buddy Lou's camper bar to thoughtfully curated local offerings, we're creating a destination that's a little different.  We are looking for enthusiastic team members who are ready to be part of something new and unique to the Lexington market!

At the KG Motel, the General Manager is responsible for overall leadership and performance, ensuring exceptional guest experiences while maximizing revenue, maintaining the property's physical condition, and fostering a positive team culture. This role oversees daily operations, financial performance, staffing, guest satisfaction, vendor relationships, and compliance with all applicable laws and company policies. As the leader of a boutique motel, the General Manager is expected to be highly visible, guest-focused, detail-oriented, and comfortable working in both strategic and hands-on capacities. The General Manager will work closely with ownership to achieve these goals.

General Manager

Reports To: Ownership

FLSA Status: Exempt (Salary)

Leadership & Culture

• Lead the daily operation of KG Motel while maintaining the highest standards of guest service, property cleanliness, and professionalism.
• Oversee all operational departments, including Front Desk, Housekeeping, Laundry, Buddy Lou's mobile bar, and property maintenance.
• Identify opportunities to improve operational efficiency while enhancing the guest experience.
• Work closely with ownership to support the long-term vision and goals of KG Motel.
• Recruit, interview, hire, onboard, train, coach, and develop team members.
• Foster a positive workplace built on mutual respect, accountability, collaboration, and recognition.
• Conduct performance evaluations and provide ongoing coaching and development.
• Prepare work schedules that balance operational needs with labor standards.
• Encourage employee engagement and recognize outstanding performance.
• Lead sales and marketing efforts supported by a team of best-in-class consultants.

Guest Experience

• Lead by example by providing warm, genuine hospitality during every guest interaction.
• Resolve guest concerns promptly, professionally, and with empathy.
• Monitor and respond to guest reviews, surveys, and online feedback
• Empower team members to create authentic, personalized guest interactions.

Revenue & Financial Management

• Manage the overall financial performance of the property, including revenue, expenses, labor, and profitability.
• Assist with annual budgeting, forecasting, and financial planning.
• Monitor labor costs, purchasing, inventory, and departmental expenses.
• Review financial reports and identify opportunities to improve operational performance.
• Approve purchasing and maintain strong vendor relationships.
• Ensure proper credit card procedures and internal controls are consistently followed.
• Demonstrate a strong understanding of revenue management principles, including dynamic pricing, demand forecasting, length-of-stay (LOS) restrictions, inventory controls, and special event strategies to maximize occupancy, ADR, and overall property performance.

Property Maintenance

• Conduct routine property inspections.
• Ensure preventive maintenance programs are followed.
• Coordinate repairs with outside contractors.
• Maintain curb appeal and cleanliness of the entire property.

Qualifications

• Minimum 3–5 years of hotel or hospitality management experience.
• Strong financial and business management skills.
• Excellent leadership and communication abilities.
• Ability to analyze reports and make data-driven decisions.
• Proficiency with Microsoft Office.
• Valid driver's license and reliable transportation.
• Ability to multitask in a fast-paced hospitality environment.
• Flexible schedule, including evenings, weekends, and holidays.

Preferred Qualifications

• Boutique hotel or independent property experience.
• Revenue management experience.
• Experience with Cloudbeds or similar PMS.
• Knowledge of Virginia hospitality regulations.

Physical Requirements

• Frequently stand and walk for extended periods.
• Lift up to 40 pounds.
• Bend, stoop, kneel, climb stairs, and perform light physical work.
• Work indoors and outdoors in varying weather conditions.
• Assist in operational departments as business needs require.

Benefits 

Employee Discount

Health Insurance

PTO

This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. KG Motel reserves the right to modify this position description at any time based on business needs.

KG Motel, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identify, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state or local law.