Operations Manager

Full-Time

At KG Motel, we're bringing new life to a nostalgic roadside motel with a fresh boutique experience inspired by the charm of Lexington, the beauty of Rockbridge County, and the businesses and people that make this community special. From Buddy Lou's mobile bar to thoughtfully curated local experiences, we're creating a destination that's a little different.

We're looking for team members who take pride in their work, enjoy connecting with people, and want to help build something exciting from the very beginning. Whether you're welcoming guests, preparing rooms, maintaining the property, or working behind the scenes, every role plays an important part in creating the KG Motel experience.

If you're ready to join an opening team, make lasting memories, and help bring a new chapter of this historic motel to life, we'd love to meet you.

Leadership & Operations

• Assist the General Manager in overseeing the daily operation of KG Motel.
• Lead daily hotel operations while maintaining the highest standards of guest service, cleanliness, and professionalism.
• Support all operational departments, including Front Desk, Housekeeping, Laundry, Buddy Lou's mobile bar, and basic property maintenance as business demands require.
• Provide shift coverage during staffing shortages, emergencies, vacations, or periods of high/low occupancy.
• Maintain communication with all shifts including Night Audit.
• Conduct daily property walks to identify maintenance concerns, safety hazards, cleanliness opportunities, and operational improvements.
• Ensure all KG Motel policies, procedures, and service standards are consistently followed.
• Assist with on-going sales efforts to include Group Blocks, VIPs, Special Requests, Marketing & PR.
• Promote use of system technologies to streamline property operations.
• Attend monthly financial/asset review meetings and support ownership in project vision.

Qualifications

• Previous hospitality supervisory or management experience preferred.
• Strong leadership, communication, and organizational skills.
• Ability to motivate, coach, and develop team members.
• Excellent guest service and problem-solving skills.
• Ability to multitask in a fast-paced hospitality environment.
• Proficiency with hotel property management systems and Microsoft Office.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to communicate verbally and in writing in English with guests, management and other co-workers.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.

Physical Requirements

• Frequently stand and walk for extended periods.
• Lift up to 40 pounds.
• Bend, stoop, kneel, climb stairs, and perform light physical work.
• Work indoors and outdoors in varying weather conditions.
• Assist in operational departments as business needs require.

Benefits

• Employee Discount 
• Health Insurance
• PTO

KG Motel, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identify, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state or local law.

This job description is intended to describe the general nature of the work performed. It is not intended to be an exhaustive list of duties. KG Motel, LLC reserves the right to modify job descriptions and duties as business needs require