Hotel Director of Operations Porto Vista Hotel 1835 Columbia St, San Diego, CA 92101
Compensation: $80,000 to $95,000 per year plus bonus
Perks: Health
Pay: $80,000.00 - $95,000.00 per year
Job description:
Job Title: Director of Operations (DOO) – Hotel
Position Summary: The Director of Operations (DOO) plays a critical leadership role within the hotel, overseeing the daily operational functions across all departments to ensure the highest levels of guest satisfaction, team performance, and operational efficiency. This position reports directly to the General Manager/Owner and acts as a key member of the executive leadership team.
Key Responsibilities:
Oversee and manage the daily operations of the hotel, including Front Office, Housekeeping, Food & Beverage, Maintenance, and other operational departments.
Ensure compliance with brand standards, service procedures, and regulatory requirements.
Lead and mentor department heads, supporting recruitment, training, and performance evaluations.
Monitor and manage budgets, labor costs, and departmental expenses in alignment with financial goals.
Conduct regular operational meetings to align goals, priorities, and performance metrics.
Support the General Manager/Owner in strategic planning, project management, and policy implementation.
Respond to escalated guest issues and implement service recovery protocols.
Drive a culture of continuous improvement, efficiency, and accountability.
Collaborate with Sales, Marketing, and Revenue Management teams to optimize hotel occupancy and profitability.
Develop and implement standard operating procedures (SOPs) across departments.
Requirements:
Minimum 5 years of hotel management experience, with at least 2 years in a senior operations or department head role.
Strong leadership, communication, and interpersonal skills.
Proven ability to manage multi-departmental teams and large-scale hotel operations.
Experience with property management systems (PMS), budgeting, and labor management tools.
Bachelor’s degree in Hospitality Management or related field preferred.
Flexibility to work various shifts, including weekends and holidays as required.
Key Competencies:
Operational Excellence
Leadership & Team Development
Financial Acumen
Guest Service Focus
Strategic Thinking
Crisis Management
Project Execution
Job Type: Full-time
Benefits:
- Health insurance
Schedule:
- 10 hour shift
- Weekends as needed
Ability to Commute:
- San Diego, CA 92101 (Required)
Ability to Relocate:
- San Diego, CA 92101: Relocate before starting work (Required)
Work Location: In person
Porto Vista Hotel
Honoring the past, investing in the future, yet celebrating the now—the Porto Vista experience is wholly unique and timeless.
Our location in downtown’s vibrant Little Italy neighborhood also provides our guests access to a hotbed of cultural, culinary and artistic activity. Che bella! It’s a neighborhood rich in history and class, and we strive to pay tribute to that through our dedication to vintage comfort— but with a twist.
| Address | 1835 Columbia St, San Diego, CA 92101 |
|---|---|
| Property Type | Hotel |
| # Jobs | 1 |
