Guest Service Agent

Immediate Supervisor

Assistant General Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the essential functions of this position (and other duties as assigned), an employee may be required to sit, stand, walk, bend, reach, and use hands and fingers to handle or operate objects, tools, and equipment. The position may also require lifting or moving items weighing up to 20 pounds, communicating verbally, and utilizing close vision for computer-related tasks.

Benefits

• Hotel and Travel Discounts
• Dynamic Team and Excellent Culture
• Professional and Personal Development with a growing company
• Medical (w/HSA), Dental, Vision, Life & AD/D, LTD, STD, Voluntary Life and Supplemental Insurance
• 401K with Company Match
• PTO and Vacation
• Tuition Reimbursement
• Daily Pay
• Bonus and Engagement Incentives
• Other Travel and Entertainment Perks

Why Join Chartwell Hospitality?

At Chartwell Hospitality, we’re more than a fully integrated hospitality management company. We’re a team committed to doing things the right way, leading with integrity, and supporting one another’s success. We believe in creating opportunities for our people to grow, make a meaningful impact, and build rewarding careers. If you’re ready to grow with a company that values its people and takes pride in exceptional hospitality, we’d love to hear from you.