Congress Sales and Services Manager (One-stop)

Part-Time

The Humaniti Montreal Hotel is the first Autograph Collection by Marriott hotel to grace Quebec with its sophisticated elegance. Open since June 2021, the hotel is nestled within a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health food store, a fitness center, meeting rooms, and a spa. Experience hospitality at its finest and discover an innovative concept that celebrates the art of living in all its forms. The exceptional Humaniti Montreal Hotel is a next-generation hotel for true global citizens. A unique hotel that subtly permeates a rich ecosystem of experiences, inspiring design, and a captivating lifestyle.

Join the Humaniti community!

Here are the advantages and privileges offered by the Humaniti Hotel:

• To thrive within a positive, friendly and dynamic team, in a beautiful environment where it is pleasant to work.
• The opportunity to take on new challenges and develop your career across North America.
• Employee benefits, such as life, disability, medical and dental insurance, are partly provided by the employer.
• The pension plan, employer's RRSP contribution.
• Corporate bonus plan.
• Indoor parking or reimbursement of the monthly public transport pass.
• Various employee recognition programs.
• Various training programs.
• Discounts in our hotel chain.

Summary Description

We are looking for a Sales and Convention Services Manager passionate about sales and hospitality who would like to join our sales & marketing team.
Reporting to the Director of Sales and Marketing, the incumbent is responsible for the complete sales cycle and the coordination of groups, meetings, and events of 20 rooms or fewer . They act as the primary point of contact for clients, from initial contact to post-event follow-up, ensuring an exceptional client experience and flawless execution of activities.

The candidate must demonstrate a keen eye for detail and possess excellent communication, organizational, negotiation and presentation skills, as well as a solid understanding of hotel operations.

Tasks and Responsibilities

• Responding to requests from groups, meetings and banquets of less than 20 rooms (with or without room rental), qualifying their needs, preparing proposals, negotiating agreements and confirming reservations.
• Ensure the coordination of groups of 20 rooms or more once the contract is signed by the sales team, until the group's departure.
• Plan, coordinate and communicate all event details with operational teams: venues, menus, schedules, audiovisual, equipment, decoration, allergies, number of participants and special requirements.
• Conduct hotel tours, welcome guests on site and ensure the smooth running of events.
• Prepare purchase orders, event summaries and liaise between different departments.
• Attend weekly meetings and events as required.
• To handle invoicing and administrative follow-up of files.
• Conduct regular follow-ups with clients before, during and after their event to measure their satisfaction and build customer loyalty.
• Develop business opportunities, follow up on referrals ("leads") and contribute to achieving the hotel's revenue and profitability objectives.
• Represent the hotel professionally and adhere to the establishment's policies, procedures and quality standards.

Skills and Requirements

• College or university diploma in hotel management, tourism, administration or a related field, or equivalent experience.
• Minimum of two (2) years of relevant experience in sales, congresses, events or coordination in a hotel environment (an asset).
• Excellent communication, negotiation, organizational and prioritization skills.
• Great attention to detail and a customer service-oriented approach.
• Ability to manage multiple files simultaneously and to work effectively under pressure.
• Team spirit, autonomy, initiative, professionalism and sense of responsibility.
• Proficiency in Microsoft Office suite; knowledge of Lightspeed, Opera, CI/TY and the Marriott environment is an asset.
• Excellent command of French and English, both spoken and written, due to an international clientele.