Palm Court General Manager
Full-Time
The Plaza, A Fairmont Managed Hotel
New York, NY
Posted June 3, 2026 by Accor
Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Manage the day to day function of all restaurant leaders and employees, facilities, sales, and costs.
- Controls and analyzes, on an ongoing basis, the following:
- Luxury level mixology, wine, and afternoon tea concepts
- Quality levels of production
- Guest Satisfaction Index (GSI)
- Employee satisfaction
- Merchandising and marketing
- Operating costs (financials)
- Sanitation, cleanliness, hygiene (front & back of house)
- Ensures optimum performance in each of the above areas
Supervises, coordinates and directs the prompt, efficient and courteous serving of food and beverages in three luxury tiered restaurant concepts.
- Ensures optimal service is being provided while maximizing profit potential
- Establishes and maintains effective employee relations
- Ensures proper staffing levels are maintained while balancing quality and sales with daily/seasonal staffing demands
- To conduct, under the guidance of the Assistant Director of Food & Beverage, such functions as interviewing, hiring, employee orientation, training, on the job performance, coaching, counseling and progressive corrective action if necessary to ensure appropriate staffing and productivity
- Develops formal training program per outlet, as well as an annual training calendar, implements on the job training sessions for the restaurant employees, responsible for meeting training goals
- Produces and implements creative promotional programs with their outlet with the goal of boosting sales and visibility and develops annual promotions calendar in coordination with the Assistant Director of Food & Beverage
- Other duties as assigned
Salary: $115,000 - $120,000 per year plus bonus
- Degree in Hotel and Restaurant Management preferred, or equivalent operational experience.
- Minimum of 5 years’ experience as Department Head, Restaurant Director of Operations or General Manager.
- Computer literate in Microsoft Window applications and all social media required
- Strong leadership skills
- Strong knowledge of food & beverage product and current industry trends
- Must of excellent interpersonal and communication skills
- Must be fluent in English, a second language is an asset
- Solid understanding of Local 6 Union CBA an asset
Visa Requirements: Must be legally authorized to work in the United States.
All your information will be kept confidential according to EEO guidelines.
The Plaza, A Fairmont Managed Hotel
For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.
From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.
| Address | 768 5th Avenue, New York, NY 10019 |
|---|---|
| Property Type | Hotel |
| # Jobs | 8 |
About Accor
Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.
The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.
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