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Reporting to the Hotel Manager, the Night Hotel Manager’s primary function is to manage the nightly operations of the Hotel. He/she acts as the manager on duty to all Guests and personnel. Furthermore, he/she represents the Hotel Manager during his/her absence overnight.

RESPONSIBILITIES:

Provide management cover and operational assistance during the night in the absence of Department Managers in order to ensure seamless delivery of quality service to the standard experienced during the day
Maintain high standards of personal appearance and grooming, outlined by Fairmont Hotels and Resorts grooming policy, and ensure compliance for all overnight colleagues
Oversee hotel operations for all operational departments during the overnight, including Front Office, Royal Service, Housekeeping, In-Room-Dining, Culinary, Stewarding, Engineering and Security
Responsible for the overnight cleaning and maintenance programs, and oversee 3rd party contractors and special projects in collaboration with the Director of Housekeeping, Director of Rooms, Director of Engineering, Director of Food and Beverage.
Perform the duties of the Night Manager two nights per week, and anytime required and carry out the Night Audit function including the provision of systems expertise as laid down by company requirements
Ensure all internal controls are performed according to company requirements
Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers
Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
Follow previously determined “on the day” sales strategy in order to achieve maximum optimum rate
Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures
Act as a point of contact for all guests during their stay
Recruit, train and develop Night Audit colleagues
Manage staff schedules, wages, contracts and performance
Effectively implement and deliver service standards in accordance to stipulated SOP’s
Through delivery of service initiatives, complete guests satisfaction in front office
Motivate and ensure colleagues of all departments are is fully updated
Ensure all guests are treated courteously
Complaints and problems are resolved and requests for special services are carried out
Preparation of customer bills
Use of all systems currently used by each section of front office
Log all absenteeism and employee lateness
Complete special projects in a timely manner as required by Director of Front Office, Division Heads, Hotel Manager and Managing Director
Other duties as required

Salary: $115,000 - $125,000

Qualifications

At least 4 years prior Management experience in Front Office and/or Housekeeping
Previous PMS experience and expert Opera skills required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Address	768 5th Avenue, New York, NY 10019
Property Type	Hotel
# Jobs	8

About Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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