Guest Service Manager
Full-Time
Varied Shifts AM and PM
Arizona Grand Resort & Spa
Phoenix, AZ
Posted August 12, 2026 by Marc & Rose Hospitality
Lead the Guest Experience: Guest Service Manager Opportunity at the amazing Arizona Grand Resort & Spa, the largest of the Marc & Rose Hospitality portfolio unique destinations where we pride ourselves on Making Space for Genuine Hospitality.
Perks: Competitive Salary Wage, Medical/Dental/Vision/Life Insurance, 401K + Match, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, and Car Rental Discounts!
Summary of Your Next Career Adventure
Imagine stepping into a role where luxury meets the picturesque landscapes of Phoenix, AZ, where every sunrise brings a promise of breathtaking experiences at the Arizona Grand Resort & Spa. As a pivotal leader in our dynamic team, you’ll oversee the bell, door, and lobby services, ensuring a seamless and grand welcome for every guest. With your guidance, front-of-house operations will run as smoothly as the serene waters of our on-site oasis, as you set the highest standards of hospitality and create unforgettable memories.
Essential Functions
- Lead and inspire a team dedicated to exceptional service at the Bell Desk, from hiring to coaching.
- Become the face of our lobby, ensuring it reflects the warmth and luxury of our resort.
- Coordinate grand arrivals and departures, ensuring each guest feels uniquely valued.
- Drive continuous improvement and innovation across all guest services.
- Manage intricate logistics, including valet operations and room deliveries, with precision and care.
- Uphold and elevate our AAA Four Diamond Standards through diligent management and strategic foresight.
- Champion our resort’s safety, cleanliness, and compliance standards, ensuring peace of mind for all.
Who We Are Looking For
A professional with a flair for leadership and a passion for service excellence. You should have a solid background in resort or hotel management, equipped with a college degree and at least two years in a similar role. A clean driving record and the ability to embody our core values while managing diverse teams is essential. You’ll thrive by making quick, thoughtful decisions that enhance guest experiences and staff performance.
Skills to Shine
- Proven ability to lead and motivate teams in a high-paced environment.
- Strong organizational skills to manage multiple tasks without missing a beat.
- Insightful knowledge of Phoenix, ready to provide guests with tailored experiences.
- Exceptional communication skills to connect and craft memorable interactions.
Why Arizona Grand Resort & Spa?
Located in the heart of Phoenix, our resort is a haven where natural beauty meets refined luxury. Phoenix is a vibrant city, rich with culture and sun-drenched activities year-round. From hiking nearby mountain trails to exploring the thriving city scene, life at Arizona Grand Resort & Spa is as grand as its name. Our team members are the heartbeat of our resort, and we support each person with a culture of inclusivity and opportunities for growth. Join us, and let’s create grand experiences together.
Join Our Team
At Arizona Grand Resort & Spa, we don’t just offer jobs; we offer moments filled with smiles and sunshine. Our team’s dedication to creating special moments for our guests is what makes us a premier destination. We believe in treating every guest and associate with respect and professionalism, providing a genuine experience that keeps them coming back. Are you ready to make a grand impact? Apply today and jumpstart your journey in a place where your workdays feel like a getaway!
The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Arizona Grand Resort & Spa
About Arizona Grand Resort & Spa
Arizona Grand Resort & Spa sits at the edge of South Mountain Preserve in Phoenix -- 17,000 acres of desert landscape that sets the backdrop for one of Arizona's most distinctive resort experiences. We offer guests a full range of amenities including the Oasis Water Park, multiple dining outlets, a spa, golf, and extensive event facilities.
Working here means being part of a team that takes pride in delivering genuine hospitality in a setting that's hard to match. If you're looking for a place to grow your career in hospitality, you'll find it here.
About Marc & Rose
Marc & Rose is a hospitality collective of iconic resorts and hidden gems across the American West, each rooted in its destination and united by a shared purpose: to make space for genuine hospitality. Family-owned and built on a belief that hospitality is more than service, we create places where people feel welcome, and we're looking for people who want to be part of that.
Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
| Address | 8000 S. Arizona Grand Parkway, Phoenix, AZ 85044 |
|---|---|
| Property Type | Resort |
| # Jobs | 19 |
About Marc & Rose Hospitality
Practicing Genuine Hospitality Since 1962
Marc & Rose is a hospitality collective of iconic resorts and hidden gems, each rooted in its destination and united by a shared purpose: to make space for genuine hospitality. As owner-operators, we believe hospitality is more than service -- it's a daily practice rooted in empathy, curiosity, and care. Every property has its own character, but all are connected by a commitment to creating thoughtful experiences that bring people together.
Our purpose comes to life through four guiding pillars: Hands-On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Always Conscientious. These values shape how we welcome our guests, support one another, and continually learn, grow, and improve.
We know that each of us is the host one day; the next, the traveler. That perspective reminds us to approach every interaction with empathy, intention, and care. It shapes how we welcome our guests, support our colleagues, and build places where people feel they belong. Because genuine hospitality isn't defined by a single role -- it's created by every person who chooses to practice it.
Working at Marc & Rose means being part of a team that takes pride in the details, invests in your growth, and believes the best experiences come from people who genuinely want to be there. Across a collection of distinctive destinations, you'll find meaningful work, room to grow your craft, and colleagues who care about doing things well.
If that sounds like you, we'd love to welcome you.
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