Lead the Guest Experience: Guest Service Manager Opportunity at the amazing Arizona Grand Resort & Spa, the largest of the Marc & Rose Hospitality portfolio unique destinations where we pride ourselves on Making Space for Genuine Hospitality.

Perks: Competitive Salary Wage, Medical/Dental/Vision/Life Insurance, 401K + Match, Employee Assistance Program, Hotel Stay Benefits, Golf Discounts, Spa Discounts, and Car Rental Discounts!

Summary of Your Next Career Adventure

Imagine stepping into a role where luxury meets the picturesque landscapes of Phoenix, AZ, where every sunrise brings a promise of breathtaking experiences at the Arizona Grand Resort & Spa. As a pivotal leader in our dynamic team, you’ll oversee the bell, door, and lobby services, ensuring a seamless and grand welcome for every guest. With your guidance, front-of-house operations will run as smoothly as the serene waters of our on-site oasis, as you set the highest standards of hospitality and create unforgettable memories.

Essential Functions

Lead and inspire a team dedicated to exceptional service at the Bell Desk, from hiring to coaching.
Become the face of our lobby, ensuring it reflects the warmth and luxury of our resort.
Coordinate grand arrivals and departures, ensuring each guest feels uniquely valued.
Drive continuous improvement and innovation across all guest services.
Manage intricate logistics, including valet operations and room deliveries, with precision and care.
Uphold and elevate our AAA Four Diamond Standards through diligent management and strategic foresight.
Champion our resort’s safety, cleanliness, and compliance standards, ensuring peace of mind for all.

Who We Are Looking For

A professional with a flair for leadership and a passion for service excellence. You should have a solid background in resort or hotel management, equipped with a college degree and at least two years in a similar role. A clean driving record and the ability to embody our core values while managing diverse teams is essential. You’ll thrive by making quick, thoughtful decisions that enhance guest experiences and staff performance.

Skills to Shine

Proven ability to lead and motivate teams in a high-paced environment.
Strong organizational skills to manage multiple tasks without missing a beat.
Insightful knowledge of Phoenix, ready to provide guests with tailored experiences.
Exceptional communication skills to connect and craft memorable interactions.

Why Arizona Grand Resort & Spa?

Located in the heart of Phoenix, our resort is a haven where natural beauty meets refined luxury. Phoenix is a vibrant city, rich with culture and sun-drenched activities year-round. From hiking nearby mountain trails to exploring the thriving city scene, life at Arizona Grand Resort & Spa is as grand as its name. Our team members are the heartbeat of our resort, and we support each person with a culture of inclusivity and opportunities for growth. Join us, and let’s create grand experiences together.

Join Our Team

At Arizona Grand Resort & Spa, we don’t just offer jobs; we offer moments filled with smiles and sunshine. Our team’s dedication to creating special moments for our guests is what makes us a premier destination. We believe in treating every guest and associate with respect and professionalism, providing a genuine experience that keeps them coming back. Are you ready to make a grand impact? Apply today and jumpstart your journey in a place where your workdays feel like a getaway!

The Arizona Grand Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Arizona Grand Resort & Spa

About Arizona Grand Resort & Spa

Arizona Grand Resort & Spa puts you in the midst of one of Phoenix, Arizona’s most naturally beautiful places. The region’s only Four-Diamond, all-suite hotel is ideally situated on the doorstep of 17,000 acres of South Mountain Preserve, the largest municipal park in the world and the most visited hiking destination in the state. Arizona Grand Resort & Spa serves up stunning perspectives and unique Southwestern touches that make your visit to Phoenix feel naturally grand.

Whether attending an event, making a quick getaway, or taking the annual family vacation, you’ll be warmly welcomed and well cared for at our luxury hotel in Phoenix, Arizona.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

Arizona Grand Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, Arizona Grand Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V

Dirección	8000 S. Arizona Grand Parkway, Phoenix, AZ 85044
Tipo de propiedad	Resort
# Empleos	27

Acerca de Marc & Rose Hospitality

Practicing Genuine Hospitality Since 1962

Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.

We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.

We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.

Why people like to work here

Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.