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Omni Viking Lakes Hotel is seeking a Convention Services Manager. The Convention Services Manager is responsible for successful planning, coordination, and execution of group events—such as corporate meetings, sports, and association conferences. This position partners closely with the Sales, Catering, Banquets, Culinary, and Operations teams to ensure exceptional service delivery throughout the event lifecycle, in accordance with Omni Hotels & Resorts standards and the Power of One philosophy. The CSM acts as the primary liaison for meeting planners after turnover and serves as the property’s ambassador for Omni’s legendary hospitality, ensuring that every detail reflects the brand’s commitment to excellence.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at (based onexperience):$65,000-$75,000/yearbased on experience.Full Time Associates at Omni Viking Lakes are entitled toelectthe following benefits: Medical, Dental, Vision and other healthcare benefits, PaidMaternity Leave,401kand Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Key Responsibilities

Event Planning & Coordination

Plan, organize, and manage all details of assigned group events, including food &

beverage, audiovisual, meeting space setup, guestrooms, billing, transportation, and

décor.

Prepare and distribute detailed group resumes and Banquet Event Orders (BEOs)

ensuring all operating departments are fully informed.

Collaborate with the Culinary Team to design creative, customized menus that meet

client objectives while driving incremental F&B revenue.

Verify contracted function space and ensure setup compliance with Omni brand

standards, fire codes, and safety regulations.

Oversee group room blocks, attrition, and cutoff management in coordination with the

Revenue Management and Reservations teams.

Partner with Event Technology, Banquets, and Housekeeping to ensure seamless

execution of all conference planning and coordination.

Client Relationship Management

Serve as the main point of contact for meeting planners from turnover through event

conclusion.

Conduct pre-conference and post-conference meetings to review details, resolve issues,

and strengthen partnerships.

Proactively identify, upsell enhancements such as specialty décor, premium culinary

experiences, or Omni Live event technology options.

Provide on-site presence during major events to ensure flawless execution and timely

communication.

Maintain initiative-taking, solution-oriented communication and uphold Omni’s commitment

to intuitive, personalized service.

Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client’s expectations have been met.

Operational & Financial Excellence

Accurately forecast food & beverage and group revenue on a monthly and annual basis.

Prepare master account estimates and manage billing accuracy in accordance with

Omni accounting procedures.

Assist the Director of Convention Services in departmental budgeting, forecasting, and

performance tracking when required.

Lead or attend all required meetings including - Daily Stand-Up, BEO Review, Forecast/Business Review, and Departmental Meetings.

Uphold all Omni financial controls, contract terms, and operational guidelines.

Leadership & Team Collaboration

Serve as property leader during large events, ensuring teamwork, communication, and

problem resolution across departments.

Contribute to the Trilogy Service Culture by modeling positive leadership,

accountability, and Omni values.

Participate in recruiting, onboarding, and professional development within the

department.

Innovation & Brand Standards

Incorporate current trends in event design, sustainable meeting practices, and event technology that aligns with Omni’s brand positioning.

Maintain all event data and documentation accurately in Delphi.FDC or designated Omni

systems.

Ensure all events comply with Omni service standards, state liquor laws, and fire safety

regulations.

Continuously seeking opportunities to improve service quality, efficiency, and guest

satisfaction scores.

Qualifications

Minimum 3–5 years of progressive experience as a Conference or Convention Services

Manager in an upscale or luxury hotel environment; Omni experience preferred.

Bachelor’s degree in hospitality management, Event Management, or related field

preferred.

Proven success managing complex, multi-day group events and high-profile clients.

Advanced proficiency in Delphi.FDC, Microsoft Office Suite, and standard hotel systems.

Exceptional communication, organization, and client-relations skills.

Demonstrated ability to analyze data, forecast revenues, and drive profitability.

Comprehensive knowledge of banquet service standards, culinary terminology, and

meeting room setups.

Professional demeanor with a passion for delivering Omni’s Power of One service.

Flexibility to work extended hours, weekends, and holidays based on event schedules.

Preferred Competencies

Certified Professional Catering & Events (CPCE) Certified Meeting Professional (CMP) or Certified Hospitality Sales Professional (CHSP) designation.

Previous Experience with Delphi.FDC, Opera Cloud, Cvent, and/or Social Tables software preferred but not required.

Knowledge of Omni Trilogy culture standards, Meeting Planner loyalty programs, and

Omni event brand initiatives.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Viking Lakes

EAGAN, MINNESOTA

EXPERIENCE A NORDIC-INSPIRED STAY AT OUR EAGAN HOTEL

Experience a Nordic-inspired stay with easy access to near downtown Minneapolis and St. Paul at Omni Viking Lakes Hotel, adjacent to Minnesota Vikings headquarters. Book a rejuvenating spa treatment or take a refreshing dip in the indoor pool. Visit The Mall of America and other shopping nearby, or make the short trip for a Minnesota Vikings game. Our hotel’s restaurants and bars cater to all tastes and focus on high quality ingredients. Enrich your culinary senses at Kyndred Hearth, helmed by award-winning chef Ann Kim. Enjoy early morning coffee at Ten Drops and catch a game over cocktails at Ember & Ice. At the end of the night, retreat to one of 320 spacious, comfortable guest rooms and suites. Omni Viking Lakes Hotel is the perfect choice for your Twin Cities getaway. Our Eagan, MN hotel is also great for business functions or celebrations. With 35,000 square feet of on-site event space, our hotel is ideal for meetings, weddings or other gatherings.

Address	2611 Nordic Wy, Eagan, Saint Paul, MN 55121
Property Type	Hotel
# Jobs	11

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.