Front Desk Agent
Full-Time
Courtyard Franklin Cool Springs
Franklin, TN
Posted April 9, 2026 by Chartwell Hospitality
Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.
As a Front Desk Agent, you will:
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone everyday.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.
Benefits
- Medical
- Dental
- Vision
- Life
- Long/Short Term
- 401-K
- Supplemental Insurance
- Professional Growth and Development Opportunities
- Compensation: Based on Experience
- Travel Discounts
Courtyard Franklin Cool Springs
Franklin Hotel in the heart of Cool Springs
The Courtyard by Marriott Franklin Cool Springs hotel off I-65 is located South of Nashville near Franklin, Tennessee’s Historic Downtown, CoolSprings Galleria, and Williamson Medical Center. Explore area attractions like The Factory and Franklin Theatre, or dive into the Civil War history at Carter House, Carnton Plantation, and Harpeth Square. FirstBank Amphitheater and Arrington Vineyards are just a short drive away. Travel for business and stay close to Mars, Nissan, and Schneider Electric. Start your day with a dip in our hotel’s indoor pool before purchasing Signature Starbucks® coffee and breakfast in our Bistro. Unwind in the evening in our hot tub, enjoy a beverage and flatbread at the Bistro bar, or walk to nearby restaurants like Tupelo Honey, Cajun Steamer, and Tony’s Eat & Drink. Our 2,620 sq. ft. of modern event space is ideal for your next meeting or event. Regardless of your travel needs, Courtyard Franklin Cool Springs is committed to providing a clean home base for your next journey.
The Bistro – Eat. Drink. Connect.®
Your Franklin dining destination offers refreshing breakfast choices in the morning and a variety of dinner, beer and wine options in the evening. The Bistro also offers specialty Starbucks® coffee drinks to help you get a jump on the day.
| Address | 2001 Meridian Boulevard, Franklin, TN 37067 |
|---|---|
| Property Type | Hotel |
| # Jobs | 3 |
About Chartwell Hospitality
Our Story
Founded in 2003 in Nashville, TN, Chartwell Hospitality began with a simple goal: to be the absolute best in the hospitality business. Since then, we’ve grown into a fully integrated real estate firm specializing in hotel acquisition, development, and management.
Redefining Hospitality
Over the years, we’ve spearheaded the creation of some of the best branded, limited and full-service hotels in America. As a result, our properties consistently surpass the competition in occupancy and market rates, redefining excellence in hospitality for our investors, associates, and guests.
Our Investment Strategy
At Chartwell Hospitality, we’re never a distant partner. Rather, we approach every real estate investment with an entrepreneurial spirit and an ownership mentality. That means we invest our own capital alongside that of our private and institutional investors. Knowing this, we scrutinize every prospective opportunity, factoring in:
- Demand generators like corporate, leisure, and residential growth
- Location values and property fundamentals
- Market cycles and timing
- Long-term and potential ROI
Work at Chartwell
Your Fulfilling Career Begins Here.
At Chartwell Hospitality, we want you to succeed. That’s why we offer outstanding benefits to promote good health and financial security for you and your family.
Partner with ChartwellWhether you’re an investor or simply looking to grow your career in the hospitality industry, you’re invited to be part of an elevated hotel experience with Chartwell Hospitality. Reach out today to learn more.
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