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Job Purpose: To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner.

Essential Job Functions:

To be thoroughly acquainted with all check-in procedures and policies.
To be thoroughly acquainted with all check-out procedures and policies.
To be thoroughly acquainted with the AM and PM checklist.
Be familiar with the Phone and Alarm System in the PBX department.
To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios.
Be familiar with all systems and equipments as related to the Front Desk
Be familiar with all hotel rate plans and rate codes.
Be familiar with all hotel amenities (Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry Services, and Omni Kids Program).
Be familiar with all hotel facilities (F&B outlets, Business Center, Gift Shop, Fitness Center, Spa, Recreation, Leadbetter Academy, and Golf Club).
To be familiar with the inter-relationship between the different departments (PBX, Guest Service, Housekeeping, F&B outlets, Gift shop, and Purchasing).
Understand and perform cash handling processes.
Understand the importance of our Medallia scores.
Understand all Moments of Service for PBX, Guest Services and Front Desk
Maintain 4-Star/4–Diamond Standards of guest service

Qualifications:

Attain a high propensity for customer service.
Previous cash handling experience.

Physical Requirements:

Ability to stand for prolonged periods of time.

Working Environment:

Interior of hotel.
May require working overnight shift.

Tools & Equipment:

Printer, Copier/Fax Machine, Radio, Nextel
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Orlando Resort of ChampionsGate

ORLANDO, FLORIDA

EXPLORE ENDLESS ACTIVITIES AT OUR ORLANDO RESORT

Spread across 800 sprawling acres of lush palms and sparkling water, the Four Diamond-rated Omni Orlando Resort at ChampionsGate is a haven of rest and relaxation. Two championship golf courses, tennis or pickleball courts, a full-service spa, sparkling resort pools, a lazy river and water park, all-new Toptracer Range Eagles Edge at ChampionsGate and an abundance of resort activities make this Orlando resort the perfect family-friendly getaway. Breezy guest rooms, two and three-bedroom villas and studio suites ensure that your Florida vacation is both comfortable and memorable. Choose from 10 premium restaurants offering a variety of cuisines from Chinese to Italian to American, and unwind with dinner and drinks after a day at the resort. We are located just a short drive from the best of Orlando, including Walt Disney World, Universal Studios and SeaWorld. With easy access to area attractions from our resort in Orlando, guests can enjoy all that the city has to offer. You’ll also find that our resort is an ideal location for your next meeting, event or wedding, with 255,000 square feet of available event space.

Address	1500 Masters Boulevard, Davenport, FL 33896
Property Type	Hotel
# Jobs	50

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.