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Overview:

This Supervisor position requires you to wear many hats throughout the spa while being able to pivot as needed. You will train and work directly with the Spa leadership team to help oversee a large team, personally assisting and guiding wherever possible and you may be the first point of communication with the team members in terms of helping to solve problems with creative solutions as issues arise. Some regular duties include keeping track of all backbar inventory stock, placing orders as needed, logging/tracking incoming shipments and organization of our product dispensary area. You will be trained to learn and master our spa booking system and be able to effectively greet and assist guests through every aspect of their journey with us, also including, the initial booking, to checking out and closing a sale to performing refunds and guest recovery tasks. You will perform all tasks in an efficient, courteous, and professional manner, always setting a positive example for the Spa team.  In addition, this role requires the Supervisor to lend support to our guests and team, ensuring guest satisfaction, understanding proper technical skills, having strong Spa operations and product knowledge, as well as a strong understanding of safety and security procedures.

Responsibilities:

General knowledge and experience leading all facets of Spa operations while working effectively with other departments within the resort as a team player.

Superb hospitality skills with a kind/outgoing approach with the ability to mentor and train others.

Lead by example, providing the Spa and Salon team with positive daily support in coordination with the Manager and Director of Spa.

In-depth knowledge of all spa offerings: services, product knowledge, packages, and programs. With the ability to encourage and excite the team toward increased retail sales.

Continuous awareness of daily operations for team, guest, and facility, following through to address concerns immediately through empowerment and communicating to the appropriate persons for assistance.

A mind for process improvement and organizational management.

Perform and guide Spa Front Desk and Locker Room teams through daily spa and salon tasks, which may include a daily morning huddle, balancing the schedule, financial transactions, shift opening and closing procedures, and maintaining and communicating with the larger Spa team, always meeting Omni PGA Mokara Spa audit standards.

Proactively communicating with leadership, innovative ideas and any areas that may require restructuring or change for improvement with a positive and helpful approach.

Provide on-going training to increase staff knowledge and guest interaction standards and monthly team audits, in coordination with the Manager and Director of Spa.

Assist with the planning of monthly spa team meetings.

Oversee and contribute to spa communications regarding spa and hotel interdepartmental information by maintaining breakroom communication board, posting provider schedules, managing praise and on-going communication, new procedures, and updates. You will also need to be comfortable communicating and presenting in front of the entire spa team.

You will be the main point of communication between vendors and the purchasing department regarding missing or late shipments and reporting shipments received.

Qualifications:

At least 1 Year of experience as a Spa Supervisor

Flexibility with schedule with weekend and day/evening shift work required

Excellent organizational skills

A keen eye for detail and on-going process improvement

Self-Motivated quick learner

Strong Communicator who is positive and enjoys contributin

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Bedford Springs & Spa

BEDFORD, PENNSYLVANIA

EXPERIENCE OUR HISTORIC PENNSYLVANIA RESORT

TRAVEL + LEISURE WORLD'S BEST AWARDS 2024 WINNER

Located in the Allegheny Mountains of Pennsylvania, Omni Bedford Springs Resort & Spa is the perfect place to reconnect. Our Bedford, PA resort is home to many “firsts.” We are home to the first indoor swimming pool, one of the country’s first golf courses and spa treatments inspired by the natural healing of springs first used by Native Americans. Guest rooms and suites embody the heritage of Pennsylvania coupled with modern amenities and expansive balconies. Six welcoming indoor and outdoor dining venues offer the finest local produce and signature drinks, served alongside spectacular views from our Bedford resort. Guests can also explore the local area easily, with downtown Bedford on your doorstep and a variety of historic tours walking distance.

Address	2198 Sweet Root Road, Bedford, PA 15522
Property Type	Hotel
# Jobs	26

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

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