General Manager - Outer Bar and LiBAYtions

Seasonal Full-Time

Description

The General Manager of Outer Bar and LiBAYtions is responsible for the overall leadership, day-to-day operations, and financial performance of this outlet. This individual sets the standard for Forbes Five-Star service delivery, cultivates a high-performing team, and ensures an exceptional guest experience consistent with the Wequassett Resort brand. The General Manager serves as a key leader within the Food & Beverage division, collaborating cross-functionally to drive revenue, uphold service excellence, and bring the unique energy of Outer Bar and LiBAYtions to life each season.

Outlet Operational Responsibilities

• Lead, recruit, hire, onboard, and train all food service and bar staff for Outer Bar and LiBAYtions
• Produce and manage weekly schedules for all outlet team members
• Oversee all daily service operations to ensure seamless, Forbes Five-Star guest experiences
• Maintain tight control of the dining reservations book via OpenTable, ensuring accuracy and proper staffing alignment
• Supervise any events held in connection with the outlet, coordinating with Banquets and Events as needed
• Coordinate outlet opening and closing with other Food & Beverage managers to ensure operational continuity
• Attend daily BEO meetings and participate in periodic departmental and all-staff meetings
• Develop and mentor the Outer Bar and LiBAYtions team to minimize turnover and foster a culture of excellence
• Implement systems and controls to ensure departmental profitability; manage glassware, flatware, linen, and other asset inventories
• Supervise bar operations and ensure adherence to beverage control standards and compliance requirements
• Serve as a coach and role model for all food service and bar team members, individually training each new hire — including servers, host/hostesses, and assistant servers
• Oversee administrative responsibilities including menu updates, POS system maintenance, and daily reporting
• Administer staff discipline in accordance with Wequassett Resort policies and guidelines
• Maximize revenues through staff incentive programs and consistent up-selling training
• Conduct pre-meal briefings: communicate operational updates to staff and provide an open forum for team feedback
• Conduct regular staff performance reviews and provide ongoing coaching and development

Guest Relations Responsibilities

• Serve as the departmental leader for the Resort's Customer Intimacy Program
• Establish and maintain outlet procedures for all special occasions and milestone celebrations
• Partner closely with the Executive Office to ensure all VIP reservations are handled with the highest level of care and personalization
• Collaborate with outlet management to promote and celebrate heroic service acts, encouraging active team participation
• Develop new and innovative approaches to guest recognition within the department
• Champion a pre-arrival outreach program for guests celebrating special occasions at Outer Bar and LiBAYtions

Qualifications

• Minimum 3–5 years of progressive Food & Beverage management experience, preferably in a luxury or Forbes-rated property
• Demonstrated ability to lead, develop, and motivate a diverse team in a high-volume, service-driven environment
• Strong working knowledge of OpenTable, POS systems, and standard F&B financial controls
• Experience with beverage programming and bar operations management
• Exceptional interpersonal, communication, and organizational skills
• Flexible availability including evenings, weekends, and holidays as required by business needs
• TIPS or equivalent responsible alcohol service certification

Physical Requirements

• Ability to stand and walk for extended periods during service up to 10 hours per day
• Ability to lift up to 30 lbs as needed
• Ability to work in an outdoor or open-air environment

Salary Range: $70,000 - $78,000 annually

Equal Opportunity Employer

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