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Description

The General Manager of Outer Bar and LiBAYtions is responsible for the overall leadership, day-to-day operations, and financial performance of this outlet. This individual sets the standard for Forbes Five-Star service delivery, cultivates a high-performing team, and ensures an exceptional guest experience consistent with the Wequassett Resort brand. The General Manager serves as a key leader within the Food & Beverage division, collaborating cross-functionally to drive revenue, uphold service excellence, and bring the unique energy of Outer Bar and LiBAYtions to life each season.

Outlet Operational Responsibilities

Lead, recruit, hire, onboard, and train all food service and bar staff for Outer Bar and LiBAYtions
Produce and manage weekly schedules for all outlet team members
Oversee all daily service operations to ensure seamless, Forbes Five-Star guest experiences
Maintain tight control of the dining reservations book via OpenTable, ensuring accuracy and proper staffing alignment
Supervise any events held in connection with the outlet, coordinating with Banquets and Events as needed
Coordinate outlet opening and closing with other Food & Beverage managers to ensure operational continuity
Attend daily BEO meetings and participate in periodic departmental and all-staff meetings
Develop and mentor the Outer Bar and LiBAYtions team to minimize turnover and foster a culture of excellence
Implement systems and controls to ensure departmental profitability; manage glassware, flatware, linen, and other asset inventories
Supervise bar operations and ensure adherence to beverage control standards and compliance requirements
Serve as a coach and role model for all food service and bar team members, individually training each new hire — including servers, host/hostesses, and assistant servers
Oversee administrative responsibilities including menu updates, POS system maintenance, and daily reporting
Administer staff discipline in accordance with Wequassett Resort policies and guidelines
Maximize revenues through staff incentive programs and consistent up-selling training
Conduct pre-meal briefings: communicate operational updates to staff and provide an open forum for team feedback
Conduct regular staff performance reviews and provide ongoing coaching and development

Guest Relations Responsibilities

Serve as the departmental leader for the Resort's Customer Intimacy Program
Establish and maintain outlet procedures for all special occasions and milestone celebrations
Partner closely with the Executive Office to ensure all VIP reservations are handled with the highest level of care and personalization
Collaborate with outlet management to promote and celebrate heroic service acts, encouraging active team participation
Develop new and innovative approaches to guest recognition within the department
Champion a pre-arrival outreach program for guests celebrating special occasions at Outer Bar and LiBAYtions

Qualifications

Minimum 3–5 years of progressive Food & Beverage management experience, preferably in a luxury or Forbes-rated property
Demonstrated ability to lead, develop, and motivate a diverse team in a high-volume, service-driven environment
Strong working knowledge of OpenTable, POS systems, and standard F&B financial controls
Experience with beverage programming and bar operations management
Exceptional interpersonal, communication, and organizational skills
Flexible availability including evenings, weekends, and holidays as required by business needs
TIPS or equivalent responsible alcohol service certification

Physical Requirements

Ability to stand and walk for extended periods during service up to 10 hours per day
Ability to lift up to 30 lbs as needed
Ability to work in an outdoor or open-air environment

Salary Range: $70,000 - $78,000 annually

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Wequassett Resort and Golf Club

Relax against a backdrop of the sparkling waters of Cape Cod’s most celebrated destination. Dine by the seaside, or in the cozy embrace of a warm tavern. Stroll the beach while the wind kisses your face, then drift to sleep overlooking the ocean sunset. This is the magic of Wequassett.

Dirección	2173 Head of the Bay Road, Route 28, Harwich, MA 02645
Tipo de propiedad	Resort
# Empleos	27

Acerca de EOS Hospitality

EOS Hospitality is the hospitality division of EOS Investors, a fully integrated investment firm dedicated to identifying and creating value within the hospitality sector. Our portfolio includes hotels and resorts in Maine, Delaware, Washington, D.C., South Carolina, Florida and California.

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