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Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation: $77,000 - $79,000 per annum

Essential Job Functions:

Begin Day by inspecting all showrooms, out of order and vacant clean room
Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm
Upon guest departure re-check room for any forgotten item
Maintain database of guest preferences
Report all room discrepancies with front desk daily before the end of shift.
Report Engineering deficiencies daily to Housekeeping Office Coordinator
Encounters all guests and employees in a professional, service-oriented manner
Report and handle all guest requests, complaints and service related issues
Make recommendations to improve service and ensure more efficient operation
Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
Maintaining a good professional relationship with all contacts both inside and outside of the hotel
Establish and maintain effective communication process with the entire hotel departments
Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
Assist with disciplinary action when necessary
Assist with interviews and new hiring process
Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
Comply with all hotel and departmental standards, policies and procedures
Perform other related duties as requested by supervisor
Adhere to Fairmont Grooming Standards at all times
Comply with all hotel and departmental standards, policies and procedures
Observe health and safety guidelines at all times
Wear safety equipment and/or protection if required

Qualifications

Knowledge, Skills and Ability:

Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
Ability to perform assigned duties with attention to detail, speed and accuracy
Excellent written and oral communication skills
Must possess outstanding guest service skills
Must be guest-oriented, enthusiastic with a vibrant personality
Must have “hands on” approach
Must maintain composure at all times and work objectivity in stressful, high-pressure situations
Ability to approach all encounters with guests and employees in a professional manner
Ability to answer all general inquiries in the Hotel and F & B outlet
Must be a good listener and be able to follow instructions
Must be able to utilize all available resources to meet guest needs
Must be a good team player

Education - Experience:

Excellent English, verbal and written communication skills
Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
Degree in Hospitality Management a plus
Prior experience in Union Environment highly preferred

Physical requirements:

Frequently standing and walking around the property
Carrying or lifting items up to 50 lbs
Pushing or pulling items weighing app. 200 lbs
Frequently bending, kneeling, stretching and/ or reaching
Able to perform tasks higher than floor level

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.

Address	768 5th Avenue, New York, NY 10019
Property Type	Hotel
# Jobs	10

About Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

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