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The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions.

Compensation: $78,000 per annum

Approach all encounters with guests and employees in a friendly, service oriented manner.

Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations.

Act as liaison between servers, guests, and kitchen.

Oversee and assist daily operations (morning, evening, overnight), cleaning duties within corporate SOP format, and requisition of necessary supplies

Oversee guest selection and ensure proper placement and distribution

Responsible for Shift staffing and table dressing area

Supervise tabletop presentation for meal service

Floor presence during shift, greeting and interaction with guests

Prepare shift schedules according to Hotel occupancy and special functions

Handle and resolve constructive guest feedback

Complete menu knowledge

May assist in other F&B outlet when needed

Maintain inventory of equipment, linen and other supplies

Monitor and control POS system with regards to guest checks and hotel reports

Assume additional responsibilities in Restaurant Manager's absence

Other duties as required

Qualifications

Excellent customer service skills are required.

Previous experience in an Assistant Food & Beverage Manager/Supervisory role preferably in a 5 star/diamond environment

Clear & concise written and verbal communication skills in English are required.

Must be proficient in Microsoft Office, namely Word and Excel.

Must have excellent organizational, interpersonal and administrative skills and excellent attention to detail is required.

Knowledge of food and beverage, preparation techniques, health department rules and regulations, liquor laws and regulations

Strong food/wine and liquor knowledge is required.

Additional Information

All your information will be kept confidential according to EEO guidelines.

The Plaza, A Fairmont Managed Hotel

For more than 100 years, The Plaza has been the New York hotel to see and be seen. Kings, presidents, and stars of stage and screen have all gathered and stayed at The Plaza. The most lavish social affairs, as well as classic Hollywood films have all used the legendary hotel as their setting. Located at Fifth Avenue and Central Park South, this luxury hotel was constructed in the most fashionable residential section of New York City.

From its original 19th century construction to its magnificent $450 million dollar restoration in 2008, the world’s most famous hotel has had a remarkable history. While traditions remain, such as the opulent grandeur of the Beaux-Arts décor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, The Todd English Food Hall, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. For suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.