Assistant Front Office Manager

Responsibilities: 

• Handle all guest and associate interactions with the highest level of hospitality and professionalism. 

• Ability to lead, motivate and inspire team members 

• Perform job functions with attention to detail, speed and accuracy.  

• Maintain confidentiality of guest and hotel information.  

• Effectively coordinates daily arrivals and departures of all guests 

• Leading within a unionized environment. Effective interpretation of the collective agreement is required to ensure a fair and effective work environment is maintained 

• Will take an active role in the day to day operations for the Front Office equipment inventories are scheduled and recorded properly.  

• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely 

• Ensuring tools required for jobs are readily available. 

• Resolve guest concerns through service recovery and working collaboratively with fellow leaders and colleagues to ensure the guests’ needs are exceeded. 

• Ensure the achievement of our vision and guiding principles by monitoring the daily performance of the Front Office team. 

• Ensure a seamless guest arrival and departure by providing an elevated guest experience. 

• Advise staff of formal policies and procedures 

• To be aware and actively participate as part of the hotel fire emergency response team and ensure that all on duty staff are aware of their responsibility in case of emergency. 

• Complete any tasks assigned by the Front Office Manager.  

Qualifications:  

• A true desire to satisfy the needs of others in a fast-paced environment 

• Must possess excellent interpersonal skills. 

• Motivated, self-starter with the ability to think and work independently. 

• Creative problem solving and sound decision-making abilities. 

• Must be able to speak, read, write and understand the English language. 

• Must be energetic, enthusiastic and self-motivated 

• Results oriented with the ability to be flexible and work well in a busy and demanding environment 

• Adaptable, flexible, reacts and adjusts to last-minute requests in a positive manner. 

• Must be service oriented, and able to identify opportunities to better serve our guests 

EDUCATION & WORK EXPERIENCE: 

• 3-5 years of previous hospitality or tourism experience required. 

• 1-2 years of Assistant Manager experience required 

• University/College an asset; Bachelor’s Degree or Hotel Management preferred. 

One King West Hotel & Residence welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.