Reporting to the Reservations & Revenue Manager, the Reservations Agent is responsible for effectively coordinating all hotel room requirements (group rooming lists, billing, VIP’s, special requests etc.) in accordance with established standards set out by the hotel and company.

Responsibilities:

Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
Follow-up on all voicemails and emails in a timely manner
Responsible for changes, cancellations, billing, upgrading, etc for all guests
Responsible for charging advance deposits, no-show fees and cancellation fees
Process and follow up on special guest requests
Liaise with Passkey to set up both call in and rooming list groups
Confirm all information entered by Passkey is accurate, discrepancies are corrected and request that cannot be honored are communicated appropriately.
Working directly with all clients to handle any additions/cancellations/changes.
Liaise with Conference Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.
Assist in providing reservation related training to applicable operational departments
Attend precon meetings when requested
Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
Perform all duties per the Reservations Daily / Weekly / Monthly checklist.
Maintaining and responding to all requests received in the Reservations email address.
Research and support any / all Travel Agent commission inquiries
Ancillary support to the Wholesale and Business Travel team as needed
Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possible
Support the hotel’s ongoing service and standards and philosophy.
Attend monthly Marketing Department meeting
Run daily reports and complete tasks, as needed, in the absence of the Revenue & Reservations Manager
Other projects and duties as assigned.

WHAT IS IN IT FOR YOU

Competitive Salary
Paid Time Off
Medical, Dental and Vision Insurance, 401K
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Rate of Pay: $26.50-28.30 per hour

Qualifications

Qualifications:

Must have excellent written and verbal communication skills and telephone manners
Organized, detail oriented and have a numerical aptitude
Strong typing and clerical skills, and ability to multitask
Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Passkey
Must be proficient in Microsoft Excel and Word.
Previous front office and/or reservations experience is an asset.
A passion for guest service.
Detail oriented and
Ability to work well under pressure and meet deadlines.
Must be willing to work all shifts/days of the week
Must be legally authorized to work in the United States without sponsorship.

Physical Requirements:

Standing/sitting for long periods of time
Ability to lift, carry, push, and pull up to 30 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Fairmont Washington DC, Georgetown

In one of Washington’s most celebrated luxury addresses, the grand tradition of Fairmont hospitality meets the vibrant energy of Georgetown. Spacious, beautifully appointed rooms and suites. A Lobby Lounge and Courtyard Bar that draw the city’s most discerning guests. Warmth and elegance that make every visit feel like an occasion — and every occasion feel entirely your own. The moment you arrive, you feel it. A hotel alive with the energy of the city — where diplomats and tastemakers, travelers and locals, gather beneath one roof. Attentive, unhurried service. Interiors that reward a second look. And the rare, unmistakable sense that you have chosen somewhere truly significant. Fairmont Washington D.C., Georgetown has been at the center of this city’s social life for decades.

Adresse	2401 M Street NW, Washington, DC 20037
Type de propriété	Hotel
# Emplois	9

À propos de Accor

Present in 100 countries, with more than 4,800 hotels and with more than 704,000 rooms, Accor’s brands offer hotel stays tailored to the specific needs of each business and leisure customer.

The Group’s hotel operations include over 20 complementary brands - from luxury to budget - that are recognized and appreciated around the world for their service quality.

You want it all and you want to grow? You want to be free to choose WHAT, WHEN, WHERE and HOW to learn? There's only one thing to do then… Join the world’s leading school for lifestyle and hospitality. You’re the best of us, so we offer you the best of what we have: lifelong learning, with courses tailored to your career and interest.

You are unique and so is your potential - which is just waiting the right opportunity to grow! Turning learning into a way of life, we encourage learning through communities and social learning. We make it happen by placing all ways of learning like mentoring, peer-to-peer, digital, blended and/or classroom at the heart of your growth.

Our objective is simple: make you grow and give you the spark to unleash your personality so you have a smile on your way to work. As a company, we place people at the heart of everything we do, and this includes supporting the career paths of each one of our 300,000 employees.