Guest Room Attendant

Temps plein

Description

Compensation: $26.92 an hour, overtime eligible

This description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time. The items described below are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities. This document does not create an employee contract, expresses, implied or otherwise, and does not alter the “at will” employment relationship of the employer and employee. Management reserves the right to change, modify and/or alter any of the duties listed above to meet business demands.

Benefits

• Vacation, Holiday, and Sick pay
• Medical/Dental/Pension applicable to the CBA
• Hotel Room Discount
• Free Parking
• 401(k) – 4% Match
• Discount programs
• Education Assistance Program
• Shoes for Crews
• Commuter Benefits

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Keep work area clean and neat, free from dust and litter.
2. Loads carts with supplies needed to perform duties.
3. Cleans all guest rooms as assigned within the required time limit. Duties in each room include:
   1. Change bed linens and makes bed.
   2. Vacuum carpet. Moves furniture as needed to clean.
   3. Dust and clean all furniture including picture frames, bed frames, lamps, TV’s, armoires, desks, etc.
   4. Clean mirrors, surfaces, windows, walls, etc.
   5. Thoroughly clean bathroom area by washing the shower/tub, sink, floor, toilet, etc.
   6. Replace room amenities such as bathroom supplies, drinking glasses, writing supplies, etc.
   7. Empties wastebaskets.
   8. Ensure guest room set up complies with standards.
   9. Reports any discrepancies in room status, why room was not completed, etc. to Inspector.
   10. Turns in all Lost & Found items following the standard procedures.
   11. Fills out assignment sheet as each room is completed.
4. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
5. Interacts with guests to answer questions and provide necessary services. Refers guests to other staff members if needed.
6. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.
7. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
8. Be a Team Player and encourage the teamwork attitude among staff.
9. Attends department and as necessary, inter-departmental meetings.
10. Notify management of any pertinent information related to shift activities.
11. Be knowledgeable in all hotel emergency procedures.
12. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
13. Ensures total guest satisfaction.
14. Follow supervisor’s instructions and performs other duties as directed or assigned.

SECONDARY JOB DUTIES

1. Keeps white room clean at all times.
2. Assists in the laundry to wash, dry and fold linens and terry.
3. Assists with cleaning and organizing store room as needed.
4. Cleans ceilings.
5. Moves heavy furniture.
6. Strip and make rollaway beds.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Rarely.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Occasionally.

LEG/FOOT USE: Occasionally.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Frequently. Pushing carts and vacuum.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.

SPEECH REQUIREMENTS: Occasionally required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Occasionally required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

WORKING CONDITIONS

Safety Requirements: slip resistant shoes.

Exposure to chemicals, noise, vibrations: Exposure to chemicals; may occasionally come into contact with blood borne pathogens, moderate noise conditions of a busy laundry with washing and drying equipment.

Operation of equipment/tools/vehicles: Equipment to include laundry equipment, carts, cleaning tools such as mops, vacuums, dusters, etc.

This is a full-time position and requires flexible schedule including am and pm shifts, weekdays, weekends and holidays.

The Hilton Santa Clara is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ngoc.diep@hiltonsantaclara.com or call (408) 562-6714 to let us know the nature of your request.

Qualifications

Previous housekeeping experience

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)

Skills

• Problem Solving (Advanced)
• Multi-Tasking (Advanced)
• Detail Oriented (Novice)
• Customer Service (Expert)
• Critical Thinking (Advanced)
• Conflict Resolution (Intermediate)

Experience

• Preferred

  Previous housekeeping experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.