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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront elegance within an iconic social club setting. From the moment it first opened its doors on New Year’s Eve 1930, The Surf Club has hosted history. It is here that you will find Four Seasons Hotel at The Surf Club. An icon in the Miami Beaches, located near Sunny Isles, this beachside hotel brings a new era of luxury, with celebrated dining and a world-class spa, to its Surfside shores.

About the role:

The Learning & Development Manager is responsible for creating and driving a culture of continuous learning across the property. This role partners closely with department leaders to identify learning needs, design and implement development programs, and support organizational growth through impactful training initiatives.

The successful candidate will benchmark learning outcomes against Learning Success Levels, conduct comprehensive Learning Needs Analyses, and develop innovative learning solutions that address performance gaps and strengthen leadership capabilities. This position also oversees training calendars, evaluates program effectiveness, manages learning resources and budgets, and supports property-wide change initiatives to enhance employee engagement and service excellence.

What you will do:

Manages and facilitates (in collaboration with other presenters) Embark for all new employees
Manages and facilitates (in collaboration with other presenters) all other core programs including Service Foundations, Introduction to Leadership Behaviors, NLO, GROW, and annual compliance requirements.
Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program Maintains an effective Designated Trainer program
Manages an effective standards training program and ensures Standards Training Manuals are updated regularly and training checklists are turned in for new hires
Partners with hotel management teams to determine performance gaps, and advise on actions that are likely to meet those needs
Plans and co-facilitates training activities if/when training is part of the solution
Coaches managers to ensure the necessary training and learning is conducted in departments on a consistent basis
In collaboration with People & Culture or relevant Department Head, manages all compliance and safety training related to the property
Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period through the New Leader Orientation program
Facilitates and/or coaches others to facilitate management development programs including GROW
Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
Ensures every college recruit completes a structured program with learning objectives

What you bring:

Minimum of 3 years of experience in a management role.
Experience in adult education, training, learning and development, or a related field.
Experience in hotel operations, preferably within luxury hospitality or a service-focused environment.
Demonstrated ability to lead, coach, and develop teams across diverse cultures and backgrounds.
Strong facilitation, presentation, communication, and organizational skills.
Bachelor's degree or equivalent combination of education and professional experience.
Passion for developing people and creating exceptional employee experiences.

What we offer:

Excellent Training and Development opportunities
Complimentary Accommodation at other Four Seasons Hotels and Resort
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Complimentary Parking

Schedule & Hours:

• Full Time

Candidates must have valid work authorization for the U.S. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons Hotel and Residences at the Surf Club

Join our team at Four Seasons Hotel and Residences at the Surf Club

Dirección	9011 Collins Avenue, Surfside, FL 33154
Tipo de propiedad	Hotel
# Empleos	22

Acerca de Four Seasons Hotels & Resorts

About Four Seasons

Times change, but our dedication to perfecting the travel experience never will. Our highly personalized 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best. As the company has grown from a single hotel to 90 in 36 countries, our deeply instilled culture, personified by our employees, continues to get stronger. Over more than 50 years, our people have built an unrivalled depth of reliability, trust and connection with our guests – a connection we will steadfastly uphold, now and always.

Service Culture

Many years ago, Four Seasons set out to create a corporate mission statement that would guide the actions of everyone in the organization. Our goals, beliefs and principles are the foundation of the work we do every day on behalf of our guests.

Who We Are We have chosen to specialize within the hospitality industry by offering only experiences of exceptional quality. Our objective is to be recognized as the company that manages the finest hotels, resorts and residence clubs wherever we locate. We create properties of enduring value using superior design and finishes, and support them with a deeply instilled ethic of personal service. Doing so allows Four Seasons to satisfy the needs and tastes of our discriminating customers, and to maintain our position as the world's premier luxury hospitality company.

What We Believe Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride and satisfaction in what we do. Because satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

How We Succeed We succeed when every decision is based on a clear understanding of and belief in what we do, and when we couple this conviction with sound financial planning. We expect to achieve a fair and reasonable profit to ensure the prosperity of the company and to offer long-term benefits to our hotel owners, our customers and our employees.

How We Behave We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others as we would have them deal with us.