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Description

This is not simply a sign-up desk position. The Activities Concierge is expected to actively engage with guests, get to know them, understand their interests, and help connect them to experiences that will make their stay meaningful and memorable. The ideal candidate is naturally warm, observant, organized, proactive, and able to anticipate guest needs before being asked.

The Activities Concierge must maintain a strong awareness of what is happening throughout the resort each day, including guest participation, class attendance, instructor schedules, private appointments, hikes, water activities, special events, and potential capacity concerns. They are responsible for identifying opportunities to improve the guest experience, anticipating when additional staffing or space may be needed, and communicating proactively with the appropriate departments.

ln addition to activities concierge responsibilities, this position supports retail sales and merchandising within The Hub

Boutique, helping create an inviting and well-maintained environment where guests can shop, ask questions, discover products, and connect with the resort's experiences.

A successful Activities Concierge does not simply know the schedule. They know the guests.

They know that a guest who loved morning yoga may enjoy meditation that evening. They notice when someone is looking for connection and introduce them to a social activity. They see that tomorrow's hike is nearly full and arrange for additional support before guests are disappointed. They know when a class has been moved before the first guest arrives at the wrong location. They notice low inventory, an empty towel station, a missing sign, or an unanswered voicemail-and act.

At the end of the day, The Hub is organized, the next day is prepared, outstanding guest needs are clearly communicated, and the next team member can seamlessly continue the experience.

The Activities Concierge helps ensure that every guest feels welcomed, informed, connected, and cared for-and that every stay has the potential to become a memorable experience.

The ideal Activities Concierge is:

Guest-Focused

Always thinking, 'What does this guest need, and how can I make this easier or better for them?''

Proactive

Does not wait for a problem to happen before acting.

Engaging

Comfortable starting conversations and creating connections with guests.

Observant

Notices who is coming and going, which guests may need help, which classes .. are filling, and what is happening around the resort.

Finds answers and solutions, even when the answer ls not immediately obvious.

Polished

Understands that their appearance, workspace, communication, and presence contribute to the guest experience.

Flexible

Comfortable with changing schedules, weather, guest requests, staffing changes, and unexpected situations.

Team-Oriented

Works closely with all resort departments and understands that a seamless guest experience requires communication and collaboration.

Sales-Aware

Comfortable supporting retail sales and helping guests discover products and experiences they will enjoy.

Accountable

Takes ownership of responsibilities and ensures unfinished business is clearly communicated.

Essential Duties & Responsibilities

Guest Experience & Engagement
Activities Coordination & Daily Awareness
Private Activities & Guest Bookings
Capacity Planning & Anticipation
Boutique & Retail Sales Experience
Culinary & Special Event Support
Communication & Cross-Department Coordination
Operational Excellence
Due to the nature of hospitality, this role will requires some evenings and one weekend day each week

Preferred Experience

Previous experience in hospitality, luxury hospitality, concierge services, resorts, hotels, spas, wellness, recreation, guest services, or customer experience
Experience with retail sales or boutique operations preferred
Experience coordinating activities, events, appointments, or guest programming preferred
Experience working in a fast-paced, guest-facing environment
Knowledge or interest in wellness, fitness, outdoor recreation, culinary experiences, or lifestyle programming is a plus

ABOUT LAKE AUSTIN SPA RESORT

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest cottages across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It's the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe (our Ethos):

Shared accountability
Humility and kindness
Creative problem solving
Collaboration & community
Do well and do good

Benefits

Complimentary, Wellness Classes
Growth Opportunities
Community Atmosphere
Employee Discounts
Employee Recognition
Health, Dental, Vision & 401k

We are located on S. Quinlan Park Rd, approximately 10 minutes into the Steiner Ranch neighborhood.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Lake Austin Spa Resort

R&R, Hill Country Style We’re an award-winning wellness resort on the shores of Lake Austin, but you won’t hear us rattling off every last accolade. We’re laid-back, easy to get to, and we know our stuff. While we pride ourselves on our wealth of knowledge around aquatic treatments and wellness practices, our biggest joy comes from helping our guests find the rest and relaxation they seek from our waters.

Dirección	1705 S Quinlan Park Rd, Austin, TX 78732
Tipo de propiedad	Resort
# Empleos	10

Acerca de EOS Hospitality

A New Dawn for Hospitality

EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.

Make An Impact

Build A Career As Exceptional As You

Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.