Regional Director of Operations

Tiempo Completo

Location: Regional office located in Montreal

With over 40 years of expertise in managing, developing, and repositioning hotels, we are pursuing ambitious growth. Our strategic alliance with Hersha Hospitality Management (HHM) propels us across North America, with over 235 hotels , including 18 in Canada.

What sets us apart? A dynamic corporate culture driven by strong values :
Entrepreneurial spirit
Solution-oriented
Positive Leadership
Genuine collaboration

Are you passionate about the hotel industry and looking to grow in a stimulating environment where your ideas matter? Join a committed team, built on respect, growth and the desire to always offer the best to our customers.

Urgo Hotels Canada offers you much more than a job. Here, you build your future.

Regional Director of Operations (Urgo Canada)

Urgo Canada is seeking a dynamic, strategic, and results-oriented Regional Director of Operations to oversee a portfolio of hotels. This leader will be responsible for fostering operational excellence, maximizing financial performance, and promoting a culture of exceptional customer service across all managed properties.

Job Summary

The Regional Director of Operations will be a key member of the management team, overseeing the regional directors and general managers. Your mission will be to ensure that each property meets Urgo Canada's standards of quality, profitability, and brand integrity.

Main responsibilities

• Strategic Leadership: Develop and execute operational strategies aligned with Urgo Canada's long-term business objectives.
• Financial oversight: Stimulate GOP and RevPAR growth; oversee budgeting, forecasting and capital expenditure planning for the portfolio.
• Operational Excellence: Implementing best practices in housekeeping, reception and catering to ensure top-notch customer satisfaction and property inspections.
• Talent management: Mentoring and developing general managers; cultivating a high-performance culture focused on retention and internal growth.
• Owner relations: Maintain strong relationships with hotel owners, providing transparent reports and strategic recommendations.
• Compliance: Ensure that all properties comply with provincial regulations, health and safety standards, and brand requirements.

Required qualifications

• Experience: Minimum of 10 to 15 years in hotel management, including at least 2 years in a multi-unit management role (regional or corporate).
• Education: Bachelor's degree in hotel management, business administration or a related field (MBA preferred).
• Skills: Strong analytical skills, expert understanding of financial statements (P&L) and mastery of revenue management strategies.
• Languages: Proficiency in English required; professional proficiency in French is strongly preferred given the Canadian market.

Location: Regional office in Montreal

With over 40 years of expertise in the management, development, and repositioning of hotels, we are pursuing ambitious growth. Our strategic alliance with Hersha Hospitality Management (HHM) propels us across North America, with over 235 hotels, including 18 in Canada

What sets us apart? A dynamic corporate culture driven by strong values:
Entrepreneurial spirit
Solution-oriented
Positive leadership
Authentic collaboration

Are you passionate about the hospitality industry and looking to grow in a stimulating environment where your ideas matter? Join a dedicated team built on respect, growth, and a commitment to always delivering the best for our guests.
Urgo Hotels Canada offers you much more than just a job. Here, you build your future.
Regional Director of Operations (Urgo Canada) Urgo Canada is seeking a dynamic, strategic, and results-oriented Regional Director of Operations to oversee a portfolio of hotels. This executive leader will be responsible for driving operational excellence, maximizing financial performance, and fostering a culture of exceptional guest service across all managed properties.
Executive Summary The RD of Operations will serve as a key member of the leadership team, providing oversight to Regional Directors and General Managers. You will be tasked with ensuring that each property aligns with Urgo Canada's standards of quality, profitability, and brand integrity.
Key Responsibilities

• Strategic Leadership: Develop and execute operational strategies that align with Urgo Canada's long-term business goals.
• Financial Oversight: Drive GOP and RevPAR growth; oversees budgeting, forecasting, and capital expenditure planning for the portfolio.
• Operational Excellence: Implement best practices in housekeeping, front office, and F&B to ensure consistent guest satisfaction and “Best in Class” property inspections.
• Talent Management: Mentor and develop General Managers; cultivate a high-performance culture focused on retention and internal growth.
• Owner Relations: Maintain strong relationships with hotel owners, providing transparent reporting and strategic recommendations.
• Compliance: Ensure all properties adhere to provincial regulations, health and safety standards, and brand requirements.

Qualifications

• Experience: Minimum of 10–15 years in hospitality management, with at least 2 years in a multi-unit regional or hotel leadership role.
• Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field (MBA preferred).
• Skills: Strong analytical prowess, expert-level understanding of P&L statements, and proficiency in revenue management strategies.
• Language: Fluency in English is required; professional proficiency in French is highly preferred given the Canadian market.