Rooms Front Office - Front Office Supervisor

Tiempo Completo

Omni Viking Lakes Hotel is seeking a Front DeskSupervisor. This position isresponsiblefor leadingallfacets of Front Office operations and will create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guest needs, making the feel welcome and getting their stay off on the right start. 

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotelcompanythen you will love working with Omni!

Salary for this position starts at (based on experience): $18.00/hour. Full Time Associates at Omni Viking Lakes are entitled toelectthe following benefits: Medical, Dental, Vision and other healthcare benefits, PaidMaternity Leave,401kand Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additionalassociate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued educationopportunitiesand more.

Essential Job Functions:

• Ensure that all arriving anddepartingguests are treated with maximum courtesy and are served expeditiously.

• Maintain continuous liaison with Management, Reservations and Housekeeping staff to guarantee that all guests are receiving quality services that exceed their expectations.

• Be alert to potential problems and malfunctions of hospitality services and make on- the- spotcorrections, and complete secondefforts.

• Participate with other members of management in developing plans to deliver special services to selected targeted markets.

• Oversee Loyalty Ambassadors daily tasks

• Be involved in resolution of as many guests' complaints as possible.

• Supervision of Bell, Door, Valet Staff, Concierge and Loyalty Ambassador.

• EnsureGuest Services meet 4- diamond expectation to include: being knowledgeable of all hotel offerings, hours of operations, hotel directionals, proper verbiage/ greetings

• Monitor and update Guest Services Medallia Tracking Board

• Mustbe able to train new associates.

• Perform Success Checklist for Bell,Valet,and Concierge staff.

• Performs MOSmonthly audits.

• Collaborate with accounting team by solving discrepancies with charges related to guests and groups.

• Assist Management team with Open Folios from guests.

• Assists with OST Meeting content and agenda

• Assists with Dispatch of Bell Up and Bell Down

• Oversee/coordinate Group Bell Deliveries per group contact request.

• Front Drive Management Support during busy times.

• Daily Tasks to Ensure Select Guest Satisfaction andReporting isDone.

• SupportFront Office Team,duringbreak,peakperiods with assisting guestsat all timesin all areas.

• Support and Possibly Need toassistin Transporting Guests and/or Groups throughout the property.

• ContactTransportationvarious transportation companies toassistwith arranging guests’transportation.

• Attend Weekly Resume,Rooms,and Leadership Meetings

• Assistscheduling in Kronos, edits to payroll, completes gratuity spreadsheet for portage gratuities.

• Collaborate withSalesdepartmentin order toassistwith any room blocks and changes related to them.

• Overseeing conduction of inventories of guest supplies and Concierge supplies and order as needed.

Qualifications:

• High School Diploma or equivalent.

• Prior supervisory experiencestronglypreferred.

• Prior hospitality experiencerequired.

• Ability to teach, develop, and motivate others.

• Must have the ability to multi-task.

• Musthave a valid driver’s license.

• Must have an excellent driving record (less than 2 moving violations in the last two years)

• Must be able to stand for extended periods of time and lift 50 lbs.

• Excellent verbal and written communication skillsrequired.

• Must be able to work flexible shifts, including holidays and weekends.

• Musthavea validdriver's license.

• Must have an excellent driving record (less than 2 moving violations in the last two years).

Physical Requirements:

• Stand or walk for an extended period or for an entire work shift.

• Requires repetitive motion.

• Move, bend, lift, carry, push, pull, and place objects weighing up to50 pounds withoutassistance.

Working Environment:

• Interior ofhotel.

• Outdoors inthe driveandparking area.

• Occasional travel around property with exposure to outside weather conditions.

• Exposuretohazardous chemicals.

Tools & Equipment:

• Radio,computer, printer, copier, telephone.