The role of the Conference Services Manager is to enhance the workplace experience by establishing relationships with employee occupants and stakeholders and providing exceptional hospitality and concierge services. Responsible for but not limited to the onsite operations of the campus ranging from marketing, campus engagement, communications and service coordination, oversight of special event coordination and outdoor activities. Knowledge of corporate office operations, on premise amenity services and event planning and coordination is necessary for this position.   Will manage a team of 8 associates.

Responsibilities: 

• Assist in all aspects of employee return to work, including understanding BU groups return dates, support and services required. 
• Form relationships with key personal, stakeholders, BU leadership and functional leads across Corporate Services. 
• Work as Community liaison for business units to implement campus initiatives, projects, campaigns, and the coordination of building wide and BU specific events.
• Create site and service road shows to help familiarize new employees with the working and amenity environment. 
• Enhance the community environment by projecting a level of uncompromising organization and cleanliness, work closely with Property Management and other vendors ensuring excellence all around. 
• Understand how to resolve any issue within the work environment, including maintaining a main contact list for various situations, i.e. technology, facilities, security. 
• Create a sense of community by working with Site Leads and relevant teams to develop and implement community promotion, engagement strategies for campus. 
• Work alongside the broader team to plan and coordinate community events and engagements to support RTO initiatives and WPE programming. 
• Contribute to related marketing tools to ensure community awareness of all promotions, new Amenity features, or any new procedures i.e. Location Jive Pages 
• Develop concierge type services for employee base; provide information about local features, dining, shopping, etc. 
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues. 
• Create metrics, monitor and measure the success of all program engagements and value.  

Requirements/Experience:

• Prior hospitality or event support experience 
• Hospitality, event planning, and customer service experience 
• Strong verbal and written communication skills 
• Commercial management experience 
• Technical skills (handling data, standardized reporting, visualization) 
• Exceptional organizational and multi-tasking skills 
• Strong interpersonal and networking skills