Pod 51 Hotel
About Pod 51
Pod 51 is a lively Midtown East hotel known for its smart design, efficient rooms, and welcoming atmosphere. We are seeking a Front Desk Clerk to join our team. This role includes a mix of PM shifts and overnight shifts supporting the hotel’s night audit.
Position Overview
The Front Desk Clerk is responsible for providing excellent guest service while supporting front office operations. During overnight shifts, the role also assists with night audit functions and helps ensure the accuracy of the hotel’s daily financial reporting.
Responsibilities
Greet guests and manage check-in and check-out procedures
Provide assistance with guest requests, directions, and general hotel information
Answer phones and assist with reservations and inquiries
Maintain a professional and welcoming front desk presence
Assist with night audit functions, including reviewing daily transactions and preparing reports
Verify room charges, post transactions, and help balance daily revenue during overnight shifts
Monitor the lobby and hotel entrances during overnight hours
Communicate guest concerns or operational issues to management and the incoming shift
Maintain a clean and organized front desk area
Qualifications
Previous hotel front desk experience
Night audit experience a plus
Strong customer service and communication skills
Ability to work PM shifts and two overnight shifts per week
Comfortable working independently
Experience with Stayntouch PMS a plus
Requirements
Must be able to obtain an S-95 Certificate of Fitness (Fire Alarm Systems)
Must be authorized to work in the United States
Additional Information
This is a union position, subject to union wages, rules, and benefits.
| Address | 230 East 51st Street, New York, NY 10022 |
|---|---|
| Property Type | Hotel |
| # Jobs | 0 |
About The Pod Hotels
At the Pod Hotels®, an ounce of essentials is worth ten pounds of fluff. After all, what’s the point of blowing your budget on a hotel room if you’re too cash-strapped to enjoy yourself once you arrive? We’ll never reach into your pocket by charging for unnecessary extras nobody wants anyway. We’ve stripped the hotel experience down and made it simple: you get everything you need, and nothing you don’t.
Say adios to clunky furniture, outrageously overpriced mini bars, and coffeemakers that look like they’ve been around the block a few too many times. Our rooms maximize space and minimize waste, with functional quirks like bunk beds, cleverly placed TVs and storage areas, and sleek, minimalistic furniture. We keep overhead low and share the wealth by passing that savings onto you.
With free Wi-Fi and gadget-friendly social areas, we make it easy to stay connected – online and in real life. Our Pod Concierge Teams are full of local insider knowledge. They’ll help you get to the best attractions, shopping, or restaurants, or maybe even get into a little trouble – but only if you let them come along.
You’ll look at all other hotels differently once you’ve experienced the Pod Hotels®. We don’t just bring you the heart of the city, we’ll give you its body, mind, and soul at no extra charge.