General Manager

The General Manger is responsible for the overall leadership, strategic direction, financial performance and operational excellence of a 150-room branded hotel property.

The role will serve as the primarily liaison between ownership, brand representatives, consultants, contractors, and hotel associates, balancing day-to-day operations with long-term asset enhancement objectives. The ideal candidate is a hospitality leader with experience managing branded hotels, capital improvement projects and complex operational environments.

Key Responsibilities:

· Provide overall leadership and direction for all hotel operations, ensuring alignment with ownership objectives and brand standards.

· Develop and execute a business plan, operating budgets and strategic initiatives.

· Maximize asset value through revenue growth, expense management and operational efficiencies.

· Partner with ownership and asset management teams to establish short- and long-term performance goals.

· Monitor market conditions, competitive positioning and industry trends to identify opportunities for growth and innovation.

· Lead management initiatives associated with the renovation, expansion and rebranding process.

· Assume full responsibility for the hotel’s profit and loss performance.

· Prepare and manage annual operating and capital budgets.

· Achieve revenue, GOP, NOI and EBITDA targets established by ownership.

· Monitor financial results and implement corrective actions when necessary.

· Review daily, weekly, and monthly financial reporting.

· Optimize labour productivity while maintaining exceptional guest service standards.

· Identify opportunities to increase ancillary revenue streams across rooms, meetings, parking and other services.

· Serve as the ownership representative during renovation activities.

· Participate in design review meetings, operational planning sessions and coordination meetings.

· Develop operational strategies to minimize guest disruption during renovation.

· Coordinate temporary closures, phased openings and operational transitions.

· Ensure project milestones are achieved while maintaining hotel performance.

· Lead pre-opening activities associated with expanded facilities, guest rooms, amenities and public spaces.

· Coordinate staffing, training, procurement and operational readiness for newly completed areas.

Oversee all operational departments including:

1. Front Office & Guest Services

2. Housekeeping

3. Engineering & Maintenance

4. Sales & Marketing

5. Food & Beverage

6. Revenue Management

· Ensure compliance with all brand standards, operating procedures and guest experience expectations.

· Maintain exceptional levels of guest satisfaction and reputation management scores.

· Conduct regular operational audits and quality assurance reviews.

· Lead initiatives focused on service excellence and continuous improvement.

· Ensure efficient management of contracts, vendors and service providers.

· Coordinate brand audits, inspections and performance reviews.

· Foster collaboration among departments while preserving the distinct guest experiences associated with each brand.

· Recruit, develop and retain a high-performing leadership team. Conduct performance evaluations and succession planning.

· Ensure compliance with all federal, provincial and municipal regulations.

· Oversee emergency preparedness and crisis management programs.

· Ensure compliance with all franchise, licensing and insurance requirements.

· Work closely with sales, marketing and revenue management to maximize market share and RevPAR.

· Support development of group sales, corporate accounts, leisure travel and local partnerships.

· Evaluate pricing strategies and distribution channels.

· Participate in key client meetings and community engagement initiatives.

· Drive awareness and demand through renovation and post-expansion.

· Champion a guest-first culture throughout the property.

· Monitor guest feedback, online reviews and brand survey results.

· Resolve escalated guest concerns in a professional, compassionate and effective manner.

· Develop initiatives that enhance guest loyalty, satisfaction and repeat business.

Qualifications:

· Degree or Diploma in Hospitality Management, Business or Hotel Administration, or related field is preferred.

· Minimum 10 years progressive hotel leadership experience.

· Minimum 5 years as a General Manager or Hotel Manager of a limited-service branded hotel.

· Experience managing hotels with 150+ guest rooms.

Demonstrated success leading renovations projects is an asset

· Experience working with franchise hotel brands and ownership groups.

· Strong financial management and budgeting experience.

· Experience with IHG, Hilton, Marriott, Hyatt or other major international bands.

Pay: $100,000.00-$110,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off

Work Location: In person