Retail Field Manager

Overview:

The Retail Merchandiser serves as the critical field-to-corporate liaison between the Buying Office Team and 25+ on-property retail outlets. Acting as the "eyes and ears" in the field, this role ensures that corporate product strategies are seamlessly executed across a diverse portfolio of shops, encompassing golf equipment and apparel, marketplace packaged food and sundries, women's and men's apparel, gifts, and spa retail. Spending 75% - 80% of the time traveling, the Retail Merchandiser will build strong partnerships with property management and retail staff to drive revenue, train, elevate visual standards, and identify actionable product opportunities across all key business segments.

Responsibilities:

Field Liaison & Relationship Management:

• Act as the primary conduit between the Corporate Buying Office and on-property retail, golf, marketplace, and spa teams, ensuring alignment on seasonal strategies and corporate directives.

• Build and cultivate strong cross-functional relationships with property General Managers, Retail Managers, Spa Directors, Head Golf Professionals, and front-line associates.

• Evaluate field operations to identify workflow bottlenecks, determine best practices, and implement solutions to streamline corporate-to-property communication.

• Gather qualitative feedback from property teams and guests to inform the Buying Office of localized trends, customer needs, and operational challenges.

Merchandising & Strategy Execution:

• Direct and execute visual merchandising strategies tailored to distinct retail environments, ensuring brand standards are upheld in high-end apparel boutiques, high-volume marketplaces, golf pro shops, and tranquil spa settings.

• Conduct regular property visits to ensure new deliveries across all categories—including golf hardgoods, spa products, gifts, and apparel—are unpacked, processed, and merchandised on the floor immediately.

• Train and develop on-property staff on visual merchandising standards, product knowledge, and floor-set maintenance to ensure consistency between corporate visits.

• Adapt corporate planograms and visual guidelines to fit the unique architectural, demographic, and product mix needs of individual localized retail spaces.

Inventory & Financial Performance:

• Analyze floor performance across all key businesses (golf, marketplace, apparel, gifts, spa) to accurately identify best and worst sellers, communicating these insights directly to the Buying Office to influence future purchasing decisions.

• Ensure all scheduled markdowns, promotions, and seasonal transitions are executed by the property teams on a timely and accurate basis.

• Identify product sales opportunities specific to each property, recognizing gaps in assortment (e.g., missing size scales in men's/women's apparel, stockouts in marketplace packaged food and sundries, or inventory needs for core golf equipment).

• Partner with the buying and planning teams to monitor inventory levels, ensuring top-selling items are optimally stocked and slow-moving inventory is repositioned or marked down.

Qualifications:

• 5 – 10 + years of experience in retail merchandising, visual merchandising, or multi-store retail management (experience in hospitality or luxury resort retail is highly preferred).

• Demonstrated experience managing or merchandising a diverse mix of product categories, specifically golf equipment and apparel, marketplace/F&B sundries, men's and women's apparel, gifts, and spa products.

• Ability to travel up to 75% - 80% of the time across the portfolio.

• Strong foundation in retail math, inventory management, and performance analysis.

• Exceptional interpersonal and communication skills, with the ability to influence and train property-level teams who do not report directly to this role.
• Highly organized, self-motivated, and capable of working autonomously while on the road.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.