Valet Manager

Full-Time

Overview:

The Valet Manager’s primary responsibility is to maintain the resort vehicle fleet and manage the guest experience related to on property shuttle service and valet parking. This individual will proactively embrace and comply with the company culture through processes, training and supervision.

Responsibilities:

• Gather all the details needed for the day and plan for efficiency for the day

• Proactively manage the Resort Shuttle fleet on a day-to-day basis for all calls and shuttle runs to off property events.

• Ensure scheduling meets the needs of business levels

• Responsible for the safe and timely transporting guests and associates

• Responsible for overseeing picking up and dropping off guests and associates from airports as needed

• Ensure that guest vehicles are parked and retrieved in a safe and efficient manner

• Ensure that all company vehicles are cleaned and maintained

• Answer phones and communicate with guests and associates.

• Ensure staff are current on all CDL requirements

• Demonstration and ownership in all tasks needed to carry out Omni Hotels and The Homestead Service Standards, constantly embracing ways to create guests for life.

• Demonstrate an ability to serve multiple guest needs in an organized and efficient manner.

• Interview, select, train, supervise and counsel transportation staff to ensure the efficient operation of the department.

• Organizes and conducts pre-shift and department meetings, communicating pertinent information to the staff and ensuring that all associates meet grooming standards and have the necessary tools to deliver service.

• Supervise, Empower, Lead, Coach and Motivate the Transportation team towards achieving exceptional guest service results and complete associate engagement.

• Ensure thorough communication and understanding with guests and other departments.

• Establish and accomplish departmental goals.

• Assist in managing all financial aspects of the Transportation Department, including labor and expenses.

• Train and coordinate all duties for Transportation staff in areas of responsibility. Schedule and conduct training and coordinate all responsibilities for associates.

• Participate in the preparation of the Transportation operational budgets.

• Aware of all safety precautions and procedures to ensure a safe atmosphere for guests and associates.

• Assists guests with accident reporting and general liability claims for Transportation accidents

• Maintain consistent Associate recognition and incentive programs.

• Compliance with all Omni mandated training programs for Associates.

• Perform any and all other duties assigned and/or required by management

Qualifications:

• Previous management experience required, preferably in a valet parking setting. 

• Minimum 2 years of supervisory experience.

• Hospitality experience preferred.

• Possess excellent customer service skills, outgoing and enthusiastic personality.

• Demonstrate exceptional oral and written communication skills in English.

• Intermediate knowledge of: Internet, Microsoft Word and Excel; Opera; Windows Operating System.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to deal with problems involving a few concrete variables in standardized situations

• Demonstrate attention to detail, organization, and ability to work in a fast-paced environment. 

• Display critical/creative thinking skills and good judgment at all times.

• Possess knowledge of local area and surrounding attractions

• Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.  

• Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction as it relates to Medallia department metrics.

• Must be able to drive automatic and manual transmission.

• Must have and maintain a safe driving record as defined by Omni's policy.

• Must be willing to take and pass a drug screen. and MVR background check.