Assistant Manager

Full-Time

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

Responsible for management duties, which include but are not limited to taking and verifying tickets, maintaining movie posters/marquees, responsible for building and breaking down film/trailers and ads, and providing for the safety and comfort of the guests. Monitor and report theater safety issues, and any behavior not in adherence to policy and procedure, and responsible at all times for a high level of customer service, Associate management, and business cleanliness.

What You Get to Do

• Build film by inserting approved previews/ads before scheduled show. Break down film after all scheduled showings and prepare them for pickup. Ensure proper storage of film and equipment in assigned area.
• Clean, maintain, and repair of equipment as needed.
• Process proper paperwork for each event.
• Maintain crowd control while taking tickets, ensuring that guests are not being pushed forward too fast. Contact the manager if help is needed.
• Check the movie auditoriums every 15 minutes to ensure guests have a comfortable and undisturbed viewing of the film, and that picture quality and sound are in best possible viewing format.
• In the auditoriums, monitor guests for improper behavior and address any issues in a friendly, but firm manner.
• Respond to customer complaints regarding improper behavior of other guests, and other concerns.
• Responsible for concerns relative to the associates and workplace appropriate behavior.
• Monitor parking lots for loitering or large boisterous crowds and notify manager and police department if needed.
•  Provide escort service to associates who are moving money from box office or concession stand to the manager’s office.
• Monitor restrooms every 15 to 20 minutes to check for slippery floors or other safety hazards. Mop as needed or as directed by Manager. Ensure adequate supplies are available and restock based on acceptable inventory level. Empty full trash cans.
• Clean up trash and spills in aisles after each movie ends and guests have left the movie auditorium.
• Bring all found items to the manager’s office in accordance with policy and procedures.
• Responsible for management and supervision of the associates at all times. Be observant for the potential of harassment in the workplace.
• Responsible for a professional work environment and to promote or enforce behavior that is complimentary and in line with company policy. (No horseplay, harassment, Etc.)
• Responsible for meeting, and/or directing Associates to assist guests to include, elderly, disabled, or those who appear to need assistance, ensuring guests are seated in theatre chairs.
• If a non-disabled guest is sitting in a handicapped seat the Assistant Manager will be required to ask him or her to relinquish the seat for a disabled guest.
• Sales in Concession items, all cleaning duties, closing out of till stations and complete paperwork daily.
• Order inventory/products when inventory level dictates. Counting/correcting inventory, and over/shorts at the end of each month.
• Maintain posters/marquee for current and coming-soon movies.
• Perform projects and other duties as assigned.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma or equivalent. Associate of Arts Degree preferred. One (1) year minimum supervisory experience.
• Experience in working with software programs such as, Word, Excel, and RTS software system. (Will train on RTS system and must be fully trained within one month).
• Must be able to pass Corporate Non-Gaming Suitability Standards background check.
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Ability to read, analyzes, and interpret company communications.
• Ability to keep accurate records.
• Ability to work mathematical concepts and apply concepts such as fractions, percentages, rations and proportions to practical situations.
• Ability to effectively present information and respond to questions from guests and the general public.
• Ability to consult collaboratively to define problems collects data, establish facts, draw conclusions, and propose solutions. Ability to interpret Grand Casino policies and procedures and apply them in a consistent and fair manner.

While performing the duties of this job, the Associate is regularly required to:

• Talk and hear;
• See and adjust focus to include close, distance, color, depth, and peripheral vision;
• Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
• Handle objects, tools, and controls; reach with arms and hands.
• Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.

While performing the duties of this job, the associate is regularly exposed to:

• A low-to-moderate noise level (offices).
• A moderate-to-loud noise level (operations areas).
• Moving mechanical and/or electrical components.
• At times may be exposed to outside weather conditions.

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