Maintenance Engineering Technician

Full-Time

ABOUT THE JOSEPH

The Joseph is an expression of modern luxury rooted in art, culture, and the warmth of true hospitality. Situated in the heart of Nashville, it offers a refined escape where thoughtful design, world-class culinary experiences, and meaningful service come together effortlessly.

The Joseph invites guests into a world that feels both elevated and deeply personal. From curated art collections and immersive dining to serene guestrooms and intimate gathering spaces, every detail is designed to create an experience of Nashville at its most refined.

POSITION OVERVIEW

Department: Engineering / Maintenance
Employment Type: Full-Time
FLSA Status: Non-Exempt, Hourly
Schedule: Flexible availability required, including mornings, evenings, weekends, holidays, and on-call needs based on hotel operations

Luxury is in the details—and behind every exceptional guest experience is an Engineering team ensuring those details work flawlessly.

As a Maintenance Engineering Technician at The Joseph, you will play an essential role in maintaining the beauty, functionality, safety, and overall condition of our luxury hotel. From guestrooms and public spaces to mechanical systems and back-of-house areas, you will use your technical knowledge and problem-solving skills to keep the property operating at the highest level.

We are looking for a hands-on professional who takes pride in their craft, notices the details others may overlook, and understands that Engineering is an important part of the guest experience. The ideal candidate is proactive, resourceful, safety-minded, and committed to maintaining the standards expected of The Luxury Collection, Marriott, and a Forbes-rated luxury hotel.

WHAT YOU’LL DO

• Perform routine preventive maintenance and repairs throughout guestrooms, public areas, restaurants, meeting spaces, offices, and back-of-house areas.
• Respond promptly and professionally to guestroom maintenance requests and operational service calls.
• Troubleshoot and repair basic HVAC, electrical, plumbing, refrigeration, mechanical, and building systems.
• Diagnose equipment and system issues and determine appropriate corrective action.
• Perform repairs involving fixtures, faucets, toilets, drains, lighting, switches, outlets, doors, locks, hardware, furniture, and other hotel equipment.
• Complete drywall repair, painting, caulking, patching, touch-ups, and other cosmetic repairs to maintain the appearance of the property.
• Perform basic carpentry and furniture repairs as needed.
• Inspect guestrooms and public spaces for maintenance concerns and proactively correct deficiencies before they impact the guest experience.
• Conduct scheduled preventive maintenance according to hotel and manufacturer standards.
• Maintain accurate documentation of preventive maintenance, repairs, inspections, and completed work orders.
• Monitor equipment and building systems for unusual conditions and communicate potential issues to Engineering leadership.
• Assist with HVAC systems, including troubleshooting guestroom temperature concerns and performing routine maintenance.
• Assist with refrigeration and kitchen equipment maintenance and repairs as appropriate based on training and certification.
• Support maintenance of hotel pools, spa equipment, pumps, motors, and other mechanical equipment as assigned.
• Respond quickly to urgent maintenance situations, leaks, equipment failures, power issues, and other operational emergencies.
• Coordinate with Front Office, Housekeeping, Food & Beverage, Spa, Security, and other departments to minimize disruption to guests and hotel operations.
• Communicate professionally with guests when completing repairs in occupied guestrooms or public areas.
• Protect guest belongings and maintain guest privacy when entering guestrooms.
• Maintain Engineering shops, storage areas, tools, equipment, and supplies in a clean, organized, and safe condition.
• Properly use, maintain, and secure hotel tools and equipment.
• Follow all safety procedures, including proper use of personal protective equipment and safe handling of chemicals, tools, and machinery.
• Assist with inspections and life-safety procedures as directed by Engineering leadership.
• Identify opportunities to improve efficiency, reduce equipment downtime, and extend the useful life of hotel assets.
• Consistently support Marriott brand standards and Forbes Travel Guide service expectations.
• Perform additional duties and special projects as assigned by Engineering leadership.

WHAT WE’RE LOOKING FOR

• Previous hotel maintenance, building engineering, facilities maintenance, or related technical experience preferred.
• Experience in a luxury, full-service, Forbes-rated, or Marriott hotel environment is a plus.
• Working knowledge of HVAC, electrical, plumbing, refrigeration, and general mechanical systems.
• Experience with painting, drywall, carpentry, plumbing repairs, and general building maintenance.
• Strong mechanical aptitude and troubleshooting ability.
• Ability to identify a problem, determine its cause, and complete repairs safely and efficiently.
• HVAC, EPA, refrigeration, electrical, plumbing, or other relevant trade certifications are highly desirable.
• Knowledge of preventive maintenance programs and work-order systems preferred.
• Strong attention to detail and pride in maintaining the appearance and condition of a luxury property.
• Ability to work independently while also contributing to a collaborative Engineering team.
• Strong organizational and time-management skills.
• Ability to prioritize urgent guest and operational needs while completing scheduled preventive maintenance.
• Professional communication skills and the ability to interact graciously with guests and team members.
• A hospitality mindset and understanding that even a technical position contributes directly to the guest experience.
• Dependable, punctual, and committed to maintaining The Joseph’s standards of excellence.
• Flexible availability, including mornings, evenings, weekends, holidays, and occasional emergency or on-call needs.
• Ability to stand, walk, bend, kneel, climb, reach, and work in confined or elevated spaces as required.
• Ability to safely lift, carry, push, and move equipment and materials required for the position.
• Ability to safely use ladders, hand tools, power tools, and maintenance equipment.

THE ENGINEERING MINDSET

At The Joseph, we are looking for more than someone who simply completes work orders. We want a technician who takes ownership of the property and pride in their craft.

The right person notices the loose handle before a guest does. They see the paint that needs touching up, hear when equipment does not sound quite right, and recognize that preventive maintenance today can prevent a guest-impacting problem tomorrow.

We value Engineering professionals who are curious, resourceful, solutions-focused, and always looking to strengthen their technical knowledge. Whether troubleshooting an HVAC issue, repairing a fixture, or perfecting the finishing details of a guestroom, the expectation is the same: do the job safely, do it correctly, and take pride in the result.

BENEFITS & PERKS

At The Joseph and Makeready, taking care of our team is an important part of how we take care of our guests. Eligible hourly team members have access to medical, dental and vision insurance; life and AD&D insurance; short- and long-term disability coverage; voluntary hospital, accident and illness plans; and an optional legal plan.

Additional benefits and assistance programs include:

• 401(k) Retirement Plan with Company Match
• Tuition Reimbursement Program
• Paid Maternity & Paternity Leave
• Childcare Assistance Match – up to $100 per month per child or eligible disabled spouse or parent
• Student Loan Repayment Assistance – up to $150 per month
• SupportLinc Employee Assistance Program
• Opportunity to earn up to four weeks of PTO within your first year
• Additional Birthday PTO
• Annual Volunteer PTO
• Hotel, Restaurant, Spa & Retail Discounts at Makeready Collection and ZaZa properties
• Team Member Referral Bonuses
• Birthday & Anniversary Recognition
• Wellness Initiatives
• Culture Council participation
• Recognition programs with rewards
• Pet Insurance available for purchase

Benefit eligibility, enrollment requirements, PTO usage, company contributions, and other program terms are subject to applicable Makeready plan documents and guidelines.

WHY THE JOSEPH?

At The Joseph, Engineering is not simply behind the scenes—it is fundamental to delivering luxury.

Every perfectly functioning guestroom, comfortable temperature, beautifully maintained space, and quickly resolved concern contributes to the experience our guests remember.

We seek individuals who have a hospitality heart, take tremendous pride in their workmanship, enjoy solving problems, support their teammates, and believe that excellence means caring for the property as though it were their own.

EQUAL EMPLOYMENT OPPORTUNITY

Makeready LLC is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and team members without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

We believe diverse perspectives, backgrounds, and experiences strengthen our teams and enhance the hospitality we provide to our guests.