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Loyalty and Arrival Experience Ambassador

Overview:

This team member will be the guest liaison for Select Guests as well as host for VIPs and special occasion guests. The person in this role will be responsible for developing proactive personal, professional relationships with these guests, acting as an advocate and point of contact for all Select Guests.

Salary for this position is (based on experience): $25.00/hour. Full Time Associates at Omni Interlocken are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k, tuition reimbursement, Holiday Pay and Paid Time Off Accrual. Omni Interlocken reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include free meals in Associate Café, golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities:

Create memorable experiences for our Select Guests, VIPs and Special Occasion Guests during their stay.

Welcome these guests upon arrival and ensure all their requests and needs are met throughout their stay.

Resolve any concerns or issues with these guests, communicating any needs or special requests to fellow hotel departments.

Arrange Select Guest and special occasion amenities via In-Room Dining.

Conduct Loyalty Program training with other Front Office and hotel associates.

Conduct monthly Loyalty meetings with relevant hotel associates.

Promote the Select Guest program to guests that are currently not members.

Maintain Select Guest product inventories.

Conduct guestroom inspections prior to Select Guest arrival.

Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.

Will assist in Front Office operations as needed.

Operate remote check in for Select Guests and VIPS

Maintain presence in lobby during peak hours

Create and document detailed knowledge base for frequent flyer guests (birthdays, family names, favorite color, dessert, etc.)

Perform any other duties assigned by Management.

Be pleasant, smile and greet all guests, using surnames when obtained.

Be actively engaged with our guests and deliver memorable guest experiences.

Create unique, personalized WOW moments at every opportunity.

Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.

Drive town car vehicle and company shuttle to and from designated destinations in a timely manner when shuttle driver is unavailable.

Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic.

Qualifications:

Minimum of 1 year hotel front desk/hospitality experience.

Must have excellent verbal and written communication skills

Skills; Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.

Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.

Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.

Must be 21 years or older.

Must pass pre-employment drug screen and motor vehicle background check.

Must be able to work at a standing computer workstation for an extended period.

This position will be open and posted until filled, with a minimum posting period of three days.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

Omni Interlocken Hotel

BROOMFIELD, COLORADO

A RELAXING HOTEL NEAR DENVER AND BOULDER, CO

With the Rocky Mountains as your backdrop, Omni Interlocken Hotel is the perfect choice for a Colorado getaway. Just a short drive away from Denver, Boulder and Estes Park, it’s a place for relaxation or exploring the great outdoors. Tee off on our 27-hole championship golf courses, take a dip in sparkling resort poolsor relax with a treatment at our rejuvenating spa. Our hotel rooms and suites overlook the snow-capped Rocky Mountains and lush vistas, with amazing sunset views. One of the best hotels in Broomfield, CO, Omni Interlocken Hotel welcomes guests with five bars, cafes and restaurants. Start your stay with breakfast at The Camper, dine overlooking the 9th green at Fairways Restaurant or gather with friends at The Tap Room to catch a game over craft beers. Our Broomfield hotel features 40,000 square feet of on-site event space, ideal for meetings, weddings, corporate events, conferences and more.

Address	500 Interlocken Blvd, Broomfield, CO 80021
Property Type	Hotel
# Jobs	17

About Omni Hotels & Resorts

About Omni Hotels

Omni Hotels & Resorts exists to give guests an authentic feel for the local flavor in leading business gateways and leisure destinations across North America. From exceptional golf and spa retreats to dynamic business settings, each Omni property blends seamlessly into the local culture while featuring four-diamond services, signature restaurants, WiFi connectivity and unique wellness options.

At Omni, we dedicate ourselves to leaving a lasting impression with every guest through award-winning, personalized service. And to demonstrate our appreciation to those who are loyal to us, we offer a heightened level of recognition and rewards through our Select Guest^® loyalty program and the company’s Power of One^® associate empowerment program.

A WELCOME FROM JOY…

Welcome to the Omni Hotels & Resorts career page and to the first step in a rewarding career.

Omni Hotels & Resorts is known for its exemplary company culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Our Associates will tell you: We are large enough to provide diverse career opportunities in a variety of venues, yet small enough to know you by name. Our belief in “The Power of One®” reinforces the continued evolution of the brand. Omni Hotels & Resorts’ unique ownership structure and dynamic leadership team provides stability that sets us apart from other brands.

Explore our site and get to know us. We’d love to hear from you.