Spa Manager

Full-Time

Omni Viking Lakes Hotel is seeking a Spa Manager. This team member will develop the overall vision and strategy for the spa. Implement processes to support the vision, increase revenue and enhance customer service in all areas of the spa.

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor 

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Salary for this position starts at (based on experience): $65,000 - $75,000/annually. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Responsibilities

• Perform all payroll and labor related functions, administer tips, and manage KRONOS.
• Coordinate with cleaning services and engineering to ensure that the facility is clean and in working order.
• Coordinate scheduling of the Front Desk, Supervisor and Rooms Control
• Train, coach, and develop new associates.
• Prepare and administer discipline and coaching.
• Oversee facial and massage supplies inventories, Purchase Orders, and all other applicable reporting.
• Liaison with Estheticians – facilitate trainings & meetings.
• Manage and log all service recovery issues, research billing problems and comp reports with proper follow up with accounting.
• Ensure revenue generation and expense control in spa to fulfill company expectations.
• Oversee scheduling and balancing of the books to ensure appointments are balanced correctly, of lunches and scrub shifts are at appropriate times throughout the day.
• Monitor required levels of guest service, call conversion, call abandonment, and selling skills.
• Must maintain client and spa business confidentiality/privacy at all times.
• Regularly attend, participate in and support training and staff meetings.
• Maintain a positive attitude and contribute toward a quality work environment.
• Assist in all areas of spa operation as requested by management.

Qualifications

• Directly supervises employees in the spa complex, by managing 100+ spa employees.
• Minimum of two years in related field with management experience preferred.
• Experience in hospitality field high preferred.
• Team player
• Responsible and dependable
• High personal standards and values
• Must be flexible and cooperative.
• Flexibility with schedule to include evenings and weekends.
• Good organizational skills and attention to detail required.
• Must be able to stand, walk, sit, and talk or hear.
• Must be able to lift and/or move up to 25 pounds.