Save

Welcome to Hotel Park Ave NYC, a stylish lifestyle hotel in the heart of Manhattan's vibrant NoMad neighbourhood. Set on the iconic Park Avenue South, Hotel Park Ave offers guests a sophisticated retreat that blends contemporary design, warm hospitality, and the unmistakable energy of New York City. Home to acclaimed dining and bar concepts, including Seed Library by Mr Lyan, Park Rose restaurant, and the rooftop venue Golden Child, the hotel is a destination for both travellers and locals alike. At Hotel Park Ave, our team are passionate about creating memorable experiences, embracing individuality, and delivering service that feels genuine, thoughtful, and effortlessly New York.

We're looking for a Front Office Manager to lead the team at the heart of our guest experience. This is an opportunity for someone who thrives in the fast pace of NYC hospitality and understands that exceptional stays begin and end with outstanding service. From the first welcome at check-in to a seamless departure, you'll ensure every guest interaction reflects the highest standards of hospitality.

Reporting to the Assistant Director of Rooms, you'll lead the Front Office operation, ensuring a smooth, efficient, and memorable experience for every guest while inspiring your team to deliver service that exceeds expectations.

What you'll do as Front Office Manager Lead an exceptional Front Office operation

Oversee the full guest journey, managing a team of Assistant Front Office Managers and Guest Journey Ambassadors
Create memorable guest experiences by anticipating needs and resolving concerns with professionalism and care
Ensure service standards are consistently delivered across all Front Office touchpoints
Drive guest satisfaction, loyalty, and reputation through proactive engagement and problem-solving
Monitor and manage room inventory, occupancy, and room assignments in partnership with Housekeeping and Revenue teams

Inspire and develop your team

Lead, coach, and motivate Front Office colleagues to deliver best-in-class service
Provide ongoing training, feedback, and development opportunities to support individual and team performance
Lead by example on the floor, remaining visible, approachable, and engaged in daily operations
Foster a culture of accountability, collaboration, and continuous improvement

Drive operational excellence

Ensure property management systems are used effectively to support guest service, upselling opportunities, and accurate billing
Oversee daily shift operations, cash handling procedures, reporting, and departmental administration
Review guest feedback and operational metrics to identify opportunities for improvement
Ensure compliance with all company, brand, health, safety, and security standards

Think like an owner

Support budgeting, forecasting, and labor management within the Front Office department
Monitor departmental performance against key operational and guest experience targets
Identify operational challenges early and implement practical solutions
Act as Manager on Duty when required, providing leadership across the hotel and supporting colleagues to deliver exceptional guest experiences

What we're looking for

A confident and inspiring hospitality leader with proven Front Office management experience in a fast-paced, guest-focused hotel environment. You'll be highly visible, service-driven, and passionate about developing teams while maintaining exceptional operational standards.

You'll bring:

Previous leadership experience within a hotel Front Office environment
Strong knowledge of hotel operations and property management systems
A passion for delivering exceptional guest experiences
Excellent problem-solving and decision-making skills
The ability to remain calm, positive, and effective in a dynamic, high-volume environment
A collaborative leadership style and a commitment to coaching and developing others
Outstanding communication skills and attention to detail

If you're passionate about creating memorable guest experiences and leading a high-performing Front Office team in one of New York City's most exciting hotel environments, we'd love to hear from you.

Salary

$70,000.00 per year

Benefits

At Hotel Park Ave we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers.

Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
401K with 5% Match
Training and Development Programs
Additional perks via Cigna

Location: New York, NY

Hotel Park Ave

On an avenue steeped in history, we’re what comes next: a curated space to be yourself and embrace the bold.

A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMad neighborhood on one of Manhattan’s most famous streets. The hotel, currently undergoing refurbishment by the Lore Group design team, will soon unveil refreshed rooms, a new lobby and nine new suites. New restaurants and bars will be announced soon.

Address	444 Park Avenue South, New York, NY 10016
Property Type	Hotel
# Jobs	3

About Lore Group

Our hotels and the restaurants and bars within them are at the heart of their communities. They are businesses with longevity, and our commitment to them and the teams who work there is for the foreseeable future. Hospitality comes first at our hotels.