Director of Catering & Conference Services

Full-Time

The Director of Catering & Convention Services oversees the Convention Services Department, ensuring a consistent, world-class product to brand standards while maximizing profitability and safeguarding the integrity of the guest experience. The Director builds and expands a base of catering and group accounts, drives banquet and catering sales performance, and ensures a seamless flow of information between Sales, Banquet Services, and the Food & Beverage division. Partnering closely with the Director of Sales & Marketing and the Director of Food & Beverage, the role is instrumental in establishing the resort's catering and convention services operation from the pre-opening phase forward.

Sales Performance & Financial Forecasting

• Ensure catering and banquet sales meet or exceed budgeted revenue levels across all group, social, and corporate segments.
• Prepare weekly, monthly, and quarterly Banquet & Catering forecasts to accurately monitor business flow and pace.
• Forecast banquet food, beverage, and room rental revenues on an annual, monthly, and weekly basis.
• Prepare Catering Sales Action Plans on a quarterly basis, focused on client needs and maximizing gap periods.
• Prepare and maintain a six-month rolling forecast and analysis to support proactive revenue management.

Account Development & Client Relationship Management

• Prospect and establish an expanding base of catering, group, and social accounts to build a healthy business pipeline.
• Establish and maintain rapport with outside purveyors and vendors who provide services to the resort and its guests through the Convention Services Department.
• Have a working knowledge of Food & Beverage product offerings to support consultative selling and menu recommendations.
• Attend weekly staff and group resume meetings to ensure full alignment on upcoming events.
• Attend out-of-hotel meetings, site visits, and client engagements as required to develop new and existing business.

Operational Oversight & Service Standards

• Ensure a smooth flow of information and communication from Sales to Banquet Services and the Food & Beverage Department.
• Continuously monitor and evaluate the level of service maintained by the Banquet Department against luxury brand standards.
• Ensure the department's service standards are met and that all company policies and procedures are consistently adhered to.
• Tour the hotel's function space and conduct spot checks of meeting room setups to verify readiness and quality.
• Ensure that all file turnover requirements between Sales and Convention Services are fully completed for every event.

Team Leadership & Departmental Coordination

• Plan, evaluate, organize, and direct the activities of the Convention Services Managers, Catering Sales Managers, and Catering Sales Coordinators.
• Attend and conduct all designated Sales and Banquet meetings, providing clear direction and follow-up.
• Oversee the coordination of the function diary system to ensure accurate, conflict-free scheduling of all events.
• Coach, train, and develop the Convention Services and Catering Sales teams to build a strong, service-oriented leadership bench.
• Foster close collaboration with the Executive Chef, Banquets/Events Manager, and Bars Manager to ensure seamless event execution.

Brand Standards & Pre-Opening Readiness

• Uphold the operations knowledge and standards of ultra-luxury hospitality across every stage of the catering and convention services cycle.
• Ensure department systems, tools, and workflows (including the function diary platform) are configured and staff-ready ahead of opening.
• Partner with Sales & Marketing, Food & Beverage, and Finance to align catering and convention services policies with Omni Hotels & Resorts' corporate brand standards.
• Represent the Convention Services Department in executive and pre-opening planning meetings, providing input on resort-wide initiatives.
• Support the recruitment, onboarding, and training of the Convention Services team as part of the resort's pre-opening milestones.

Minimum Qualifications

• Must be Bilingual in English and Spanish
• 10+ years of progressive experience in Hotel Sales, Catering, and Convention Services required, ideally within an ultra-luxury resort environment.
• Bachelor's degree preferred; high school diploma or equivalent required, together with substantial relevant experience.
• Strong working knowledge of hotel industry operations, including Food & Beverage preparation techniques and banquet execution standards.
• Dynamic, enthusiastic, and creative leader who thrives under pressure, manages multiple priorities, and troubleshoots effectively.
• Proven selling, negotiating, and presentation skills, with a track record of developing and closing catering and group business.
• Highly developed customer service skills with strong attention to detail and a polished, guest-centric demeanor.
• Proficiency in BEO preparation, company-approved spreadsheets, and word processing tools.
• Knowledge of health department rules and regulations, as well as liquor laws and regulations applicable to banquet and event operations.
• Demonstrated ability to delegate, effectively train, and coach a team of sales and service professionals.
• Availability to work a flexible schedule, including nights, weekends, and holidays as required by event and banquet activity.
• Proficient in Microsoft Word, PowerPoint, Excel, and Outlook; experience with Delphi or a comparable catering/sales management system strongly preferred.
• Strong financial acumen with the ability to manage forecasts, budgets, and revenue targets across catering and banquet segments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.