Spa Supervisor

Full-Time

Omni Hotels & Resorts is seeking Spa Supervisor | Full-Time for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

We are proud to announce that we are ranked among the best resorts in Texas:Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities:

• Display effectively, communicate and hold all retail associates accountable for The Triology.

• Assist with ensuring all audit requirements are met on a daily basis.

• Participate in all quarterly inventories to audit standards.

• Collaborate with Retail Director/Buyer/Retail Lead Supervisor in order to achieve budgeted retail revenues and profits.

• Assist with the monthly mark down plans.

• Perform shop walk-thru to insure proper merchandising, stocking and overall cleanliness.

• Assist with the interviewing and hiring of retail associates as needed based on business levels.

• Assist with leading inspiring morning Stand-up meetings that motivate retail associates to provide great customer service and sell.

• Assist with training for retail associates in sales procedures and customer service.

• Assist with ensuring all new hires are trained to standard as well as all 30/60/90-day checklists are completed as required.

• Assist with ensuring all Moments of Service checklists are completed monthly and documented.

• Perform Manager on Duty functions as needed in the absence of the Lead Retail Supervisor.

Qualifications:

• 1 year’s supervisory experience working in a customer orientated environment.

• Reading, writing, and oral proficiency in the English language required, must be able to communicate with guests and staff professionally and with empathy.

• Commitment to exceeding the expectations of customers, always operating with a strong attention to detail to the client’s needs. 

• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

• Attention to detail and excellent organizational skills.

• Maintain a professional business appearance, attitude, and performance.

• Must be able to work a variety of shifts including weekends, evenings, and holidays.

• Ability to obtain a State of Florida Alcoholic Beverage Commission server permit.

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.

• Stand, walk or sit for an extended period or for an entire work shift.

• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.