Front Desk Agent

Full-Time

Job Description – Front Desk Agent Hotel Name: Wyndham Chicago O'Hare PURPOSE: Responsibilities include, but are not limited to, greeting and assisting with guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, faxes and ensuring complete guest satisfaction. 

RESPONSIBILITIES:

• Ensures complete guest satisfaction. 
• Check-in and check-out of the guest. 
• Gives information about room and package rates. 
• Must work alongside other team members in harmony. 
• Informs guest of the hotel facilities. 
• Assign guest rooms based on preferences and availability. 
• Must be able to transport guests to/from airport to/from local businesses when needed. 
• Must be friendly, helpful and well-groomed as stated in Team Member Handbook. 
• Must understand and adhere to cash handling policies. 
• Make a great first impression. 
• Complete guest registration process. 
• Must be familiar with computer systems for guest reservation information. 
• Must verify and imprint guest credit cards for authorization. 
• Must be well versed in cash handling and accurately balance house bank. 
• Handling guest concerns in a tactful manner and achieving resolution. 
• Answers questions in regard to the hotels facilities and services. 
• Answering telephones and booking reservations. 
• Answering Guest inquiries such as giving directions. 
• Recommending local area restaurants, points of interest, or needs for transportation. 
• Handling guest needs. 
• Maintaining cleanliness of front desk, lobby and back office. 
• Following up with Guest check-ins, complaints, and other requests. 
• Interacting with other departments and employees to ensure a good working relationship or for guest needs. 
• Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity. 
• Must be able to work all shifts or varying schedules to support business needs. 
• Ensures Security for the hotel’s customers, employees, and property assets. 
• Supports established policies and procedures for Pancor Hospitality LLC and the hotel’s brand. 
• Responsible for following instructions and performing work as assigned by a supervisor or manager. 

Experience: 

• Customer Service: 2 years (Preferred but not required) 
• Hotel Front Desk: 1 year (Preferred but not required) 

Work authorization: United States (Required) 

Work Location: One location