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Lead Front Desk Supervisor Position at La Playa Hotel in Carmel - Elevate Your Hospitality Career Today

Compensation: $25.00 to $30.00 per hour plus commission

Perks: Medical / Dental / Vision / Hotel Discounts / Numerous Voluntary Products / 401k + Match / Pet insurance and much more for full time and many for part time as well!

Embark on a Career Journey in Idyllic Carmel by the Sea at La Playa Hotel!

Imagine a workplace where every day feels like a stroll on the beach. At La Playa Hotel, located in the picturesque town of Carmel by the Sea, you're not just at work; you're immersed in a sanctuary where the surf's murmur compliments your career growth. Join us in a role where you can ignite your passion for service, leading a dynamic front desk team in providing top-tier hospitality.

Why Choose La Playa Hotel?

Step into a role at a prestigious four-diamond resort renowned for its heartfelt hospitality
Advance your career with ample opportunities for professional growth
Join a team that champions respect, professionalism, and teamwork in creating memorable guest experiences

Your Impact:

Ensure a seamless registration process, setting the tone for an exceptional guest experience
Expertly manage transactions, maintaining precision in all cash handling
Offer a warm, genuine welcome that makes each guest feel unique
Resolve guest inquiries with a solution-oriented mindset that enhances their stay
Elevate guest interactions by integrating our Mystery Shopper Standards
Lead and inspire a team of talented front desk agents, guiding them as the manager on duty

Are You Our Next Team Member?

A high school diploma or equivalent is preferred, with a strong penchant for guest services
Previous guest service experience is crucial; show us your knack for making guests feel special!
Possess the agility to make swift decisions that bolster both guest satisfaction and team support
Bring excellent communication skills and a professional poise that reflects our brand

If your heart beats for hospitality and creating unforgettable experiences, apply today to join our team at La Playa Hotel. We are an equal-opportunity employer dedicated to nurturing an environment of genuine hospitality. Dive into a career where your daily backdrop includes the stunning views and artistic vibe of Carmel by the Sea. Let’s create moments that guests cherish, encouraging them to return time and again.

At La Playa Hotel, we treat every guest as if they were our only guest. With a focus on being hands-on and heartfelt, we strive for a level of courtesy and respect that upholds our ideals of sincerity, collaboration, curiosity, and conscientiousness. A true customer focus is essential for thriving with us, where every interaction is an opportunity to share the spirit of genuine hospitality.

La Playa Hotel's and Hotel Carmel’s leaders and team members believe each guest should be treated with respect and professionalism. We create a heartfelt experience of genuine hospitality, enticing our guests to return again and again. In order to be successful at La Playa Hotel and Hotel Carmel, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, & Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward-thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

La Playa Hotel

Once a luxurious mansion built in 1905 by an artist as a gift to his wife, a member of the Ghirardelli family, for over 100 years La Playa Hotel has been known as the “Grande Dame of Carmel.” This landmark boutique hotel is tucked minutes away from Carmel's famed white sand beach and features turn-of-the-century charm with premier Pacific views. The hotel's 75-guest rooms reflect a sophisticated beach cottage style and are comfortably appointed. The cornerstone of one of California’s most prestigious neighborhoods, La Playa Hotel places art galleries, shops, fine restaurants, tasting rooms and scenic beauty just outside its doorstep. From the morning's Champagne Breakfast to the sunset wine reception and late-night cookies and milk, guests will relish the hotel's luxury amenities and be treated to an extraordinary Carmel experience.

About the Company

Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.

Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.

La Playa Hotel provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, La Playa Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

M/F/D/V

Address	Camino Real & 8th Ave, Carmel by the Sea, CA 93921
Property Type	Hotel
# Jobs	2

About Marc & Rose Hospitality

Practicing Genuine Hospitality Since 1962

Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.

We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.

We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.

Why people like to work here

Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.