General Manager - The Owner's Box

Full-Time

Overview:

The Food & Beverage General Manager is responsible for leading the day-to-day operations of The Owner's Box, ensuring exceptional guest experiences while maintaining Omni Hotels & Resorts Food & Beverage standards, company policies, and operational excellence. This leader will oversee all front-of-house operations, develop and mentor associates, drive financial performance, and create memorable experiences for both guests and team members in a high-volume sports bar environment.

• Oversee all daily operations of The Owner's Box, ensuring efficient and profitable service.
• Lead managers and associates to deliver exceptional guest service and memorable dining experiences.
• Responsible for assigned shifts while assisting with the overall management of the outlet.
• Complete environmental checklists for the dining room and bar.
• Monitor liquor pars and inventory controls.
• Order daily operating supplies.
• Conduct daily pre-shift meetings.
• Train, coach, and develop associates while following established training programs.
• Handle guest comments and complaints, ensuring complete guest satisfaction.
• Remain visible on the floor during peak business periods.
• Interact with guests and solicit feedback to continuously improve service.
• Observe, teach, coach, and elevate service standards.
• Monitor every aspect of the guest experience.
• Ensure food preparation and beverage presentation meet quality standards.
• Maintain cleanliness and appearance of the dining room and bar.
• Prepare schedules, complete weekly payroll, and forecast weekly and monthly labor and revenue.
• Participate in recruiting, interviewing, hiring, and onboarding new associates.
• Submit maintenance requests and follow through to completion.
• Monitor food and liquor requisitions, inventory, and food waste.
• Enforce bar controls, including shot glass usage, red-lining procedures, and daily bottle audits.
• Ensure compliance with all liquor liability laws, health regulations, and safety procedures.
• Promote a safe working environment by following emergency procedures and preventing accidents.
• Drive sales initiatives and maximize profitability through effective labor, food cost, and beverage cost management.

• 4+ years of leadership experience as a Restaurant General Manager or Food & Beverage General Manager in a high-volume restaurant or sports bar environment preferred.
• Experience managing a sports bar is required.
• Proven success in a busy, fast-paced hospitality environment.
• Strong leadership, coaching, and team development skills.
• Experience managing restaurant financials, including labor, food cost, beverage cost, inventory, and par controls.
• Strong understanding of beer, wine, spirits, and cocktail programs.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent communication, organizational, and guest service skills.
• High attention to detail and commitment to operational excellence.
• Current Food Handler and TABC certifications, or ability to obtain upon hire.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods during shifts.
• Ability to lift, carry, push, and pull moderate weight without assistance.
• Ability to work both indoors and outdoors as business needs require.