Front Office Agent
Seasonal Full-Time
Embassy Suites Myrtle Beach
Myrtle Beach, SC
Posted July 30, 2026 by EOS Hospitality
Compensation: $17.00 per hour
Description
The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
If you believe hospitality and a friendly smile are your strengths, we want to talk to you!
This is a seasonal, Full-Time position working at the Embassy Myrtle Beach Resort. 2nd shift (3:00PM-11:00PM) schedule is required, including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
Qualifications
Guest Service Agent
Behaviors
- Team Player: Works well as a member of a group (Preferred)
- Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
-
Preferred
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
-
Preferred
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Experience
-
Required
1 years:
Guest Service Agent
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Embassy Suites Myrtle Beach
Oceanfront Suites in Myrtle Beach
The Embassy Suites, featuring 255, coastal modern designed, two-room suites with balconies and ocean views. Enjoy the new Carolina-inspired Black Drum restaurant, a grand pool, and waterparks at Currents Seaside Entertainment.
A More Relaxed Myrtle Beach Stay
Enjoy a quieter stretch of the South Carolina coast with spacious suites, ocean views, and direct beach access at Embassy Suites Myrtle Beach Oceanfront Resort. Designed for longer stays, family vacations, and easy beach getaways, the resort combines the convenience of a full-service stay with the flexibility of suite-style accommodations.
| Address | 9800 Queensway Blvd, Myrtle Beach South Carolina, Myrtle Beach, SC 29572 |
|---|---|
| Property Type | Resort |
| # Jobs | 12 |
About EOS Hospitality
A New Dawn for Hospitality
EOS Hospitality manages a collection of distinctive hotels, resorts and dining outlets across the United States, partnering with owners to maximize the potential of every asset. We believe that exceptional hospitality is a business advantage. By combining strategic operations, revenue optimization, and a guest-centric approach, we create memorable experiences that strengthen performance, build brand loyalty, and drive long-term value. Every decision we make is guided by a commitment to excellence — for our owners, our teams, and the guests we serve.
Make An Impact
Build A Career As Exceptional As You
Join a community of more than 4,000 ambitious, thoughtful hospitality professionals delivering exceptional guest experiences across the U.S. At EOS, we encourage creativity, ownership, and problem-solving at all levels of the organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
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