Assistant Director of Catering & Convention Services

Full-Time

Overview:

Assists Director of Catering & Convention Services with management of Catering & Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Ensures total guest satisfaction for all group-related functions and achievesbudgeted catering Food & Beverage sales.

Responsibilities:

• Responsible for assisting the Director of Catering & Convention Services in directing, coordinating, training and supervising the Catering Sales Manager and Convention Services Managers as well as all other aspects of business personnel within the department.
• Responsible for coordinating and supervising assigned group business after it is turned over by the catering or sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high-quality products and service levels.
• Market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
• Act as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
• Handles high profile and selected catering or convention groups of value and importance to the hotel. The main contact for these accounts is to coordinate final arrangements for convention/meetings. Advises hotel department heads of special requirements of groups coming into the hotel.
• Participates in planning, evaluating, organizing, and directing the activities of the Catering Sales Manager and Convention Services Managers, Event Concierge Team and Catering/Convention Services Department Administrative Staff.
• Works with Director of Catering & Convention Services to ensure that department personnel follow all policies, procedures and guidelines.
• Responsible for selected administrative duties that are necessary in the functioning of the department.
• Participation as directed in anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
• Participates in the necessary training, motivation, and leadership for all department personnel.
• Participates in the interview process for hiring all departmental personnel.
• Ensures that department personnel, as established by Omni Hotel, follow all procedures, policies, and guidelines.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Assists in forecasting, meeting room income and meeting covers on an annual/quarterly/monthly basis.
• Recommends appropriate “in-house” and/or preferred vendors for group related services.
• Ensure that all file turnover requirements (from Sales to Convention Services) are fulfilled.
• Responsible for managing and tracking daily payroll costs.
• Attends and conducts Daily BEO Meeting and Weekly Resume Meeting.
• Other duties as assigned by management.

Qualifications:

• A minimum of five years progressive experience in a hotel or related industry, with at least three of these years in convention services in high volume environment. Large convention hotel experience preferred.
• College degree preferred.
• Candidate must have proven leadership skills and be able to delegate, effectively train, develop, and motivate staff.
• Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
• Must have proven selling, negotiating, and presentation skills.
• Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the hotel.
• Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Developed computer proficiencies with ability to accurately input information into computer systems.
• Delphi experience preferred.
• Certified Meeting Planner preferred.
• The ability to sit, stand, and walk for extended periods of time. The ability to lift up to 40lbs and push/pull/carry up to 50lbs.
• The ability to work a flexible schedule, including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis ofany protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.